Tru by Hilton Galveston

Convenient and good position Hotel

Excellent crew and great hospitality. Surely, I will return. Very convenient area and easy access to pool area, parking, and beach area.

This had to be one of the least desirable, most disappointing hotel stays we’ve had. And given the price, that makes it even worse. I called the hotel prior to booking to verify that a full ocean view balcony would be available for us, especially since we were checking in later in the evening. Upon arrival, we were immediately disappointed when we got to our room. Our view was mostly the ER next door, with a sliver of ocean if we leaned over the balcony. Called the front desk, only to be told all rooms were sold out. Asked to speak to a manager, and was told he wasn’t available. Also, there is a $20 per day parking charge to park on site…they don’t tell you that when you book. The room itself was small, and the bed definitely was not a king size either. Sand on parts of the floors and the bathroom wasn’t clean. The pool was small and looked gross. Leftover food and moldy drinks left on the benches out front for over 12 hours (was there when we came back to the room, and still there the next morning) No coffee maker, or even an ice bucket in the room. No complimentary toiletries. Thin scratchy blanket, only 3 pillows, and the towels were absolutely horrible. Breakfast was almost inedible. Sausage was like rubber, so were the pancakes, and the eggs were like soup. Coffee was ok, but kept running out because the only had one on each side of the lobby. Orange juice was almost clear. Asked to speak to a manager 4 more times over two days and there was never one available. I would expect this from a $75 a night dive, but with a price tag of over $700 for two nights, this was all extremely unacceptable.

There is only one elevator running, and the place is fully booked, so the waiting lines are long. The pool is cloudy and the pool towels are about the size of a hand towel if you can get one. The breakfast food items are not the greatest, but the coffee has good flavor.

Terrible customer service! Treated me and family very poorly during our stay from The moment we check in to when we check out. An hour was wasted figuring out our room and they wouldn’t honor a late checkout after screwing up our reservation