Tru by Hilton Galveston

Convenient and good position Hotel

Love the beach view rooms! But, the bed and pillows were a nightmare. I left with a crick in my neck that lasted for 2+ weeks.

This had to be one of the least desirable, most disappointing hotel stays we’ve had. And given the price, that makes it even worse. I called the hotel prior to booking to verify that a full ocean view balcony would be available for us, especially since we were checking in later in the evening. Upon arrival, we were immediately disappointed when we got to our room. Our view was mostly the ER next door, with a sliver of ocean if we leaned over the balcony. Called the front desk, only to be told all rooms were sold out. Asked to speak to a manager, and was told he wasn’t available. Also, there is a $20 per day parking charge to park on site…they don’t tell you that when you book. The room itself was small, and the bed definitely was not a king size either. Sand on parts of the floors and the bathroom wasn’t clean. The pool was small and looked gross. Leftover food and moldy drinks left on the benches out front for over 12 hours (was there when we came back to the room, and still there the next morning) No coffee maker, or even an ice bucket in the room. No complimentary toiletries. Thin scratchy blanket, only 3 pillows, and the towels were absolutely horrible. Breakfast was almost inedible. Sausage was like rubber, so were the pancakes, and the eggs were like soup. Coffee was ok, but kept running out because the only had one on each side of the lobby. Orange juice was almost clear. Asked to speak to a manager 4 more times over two days and there was never one available. I would expect this from a $75 a night dive, but with a price tag of over $700 for two nights, this was all extremely unacceptable.

Sooo........I first booked at the Wyndham on the east end of Galveston.....but after a bad stay in 2019 and reading the latest reviews I cancelled and went with Tru by Hilton thinking it would be an upgrade. What a mistake! There are two elevators but only one was working so our first wait to go to our room on the fourth floor was over an hour! Then the next day that elevator went out of service so there were none working. My wife cannot do stairs so we could not get to our room. It was fixed after a few hours We were in room 434 and the floor was very dirty. Our balcony was not usable at night due to the bright light that could not be turned off and the water pressure in the shower was almost non-existent. Two nights were almost $1000.00 and then they throw in a $20.00 parking charge to park in their lot per night. This hotel is not worth paying half of that! No more Hilton!

Terrible customer service! Treated me and family very poorly during our stay from The moment we check in to when we check out. An hour was wasted figuring out our room and they wouldn’t honor a late checkout after screwing up our reservation

Hilton has the hotel description incorrectly listed at Gulf of Mexico. It’s now legally the Gulf of America. Hotel was clean and convenient location. However one elevator not working and hallways and one functioning elevator not air conditioned at all. Very hot and uncomfortable considering Texas in July. They also ran out of water to buy.