Grand Galvez Resort, Autograph Collection

This is one of the most beautiful hotels I've stayed in anywhere. It's like stepping back in time. The room was a bit small, but it was just the two of us so it didn't matter. The bed was very comfortable and well appointed. The shower head system was a bit too complicated and there really wasn't enough pressure for all the different shower heads on it, but I was able to figure it out. Still I would have preferred a simpler shower head. The lobby, the bar, the pool...everything is beautiful and classy. The new renovations look great! Love, love LOVE this hotel!!!!

This place is absolutely beautiful. Everyone was crazy friendly, and helpful! The beds were a little stiff in our room. We went for some paranormal activity, but nothing happened unfortunately.

Trip advisor is requiring me to resubmit review. They don't believe this hotel has a restaurant or a coffee bar. As stated before, I called ahead to see about getting my husband a specialty coffee for his birthday while we looked through the Hall of History advertised on the Galveston Visitors website. They closed the bar early even though I called for the correct hours. Update: Someone contacted my husband and explained that the employee did shut the place down in front of us even though it was supposed to open until 1:00 pm. According to hubs, they wanted to give us high tea. The gesture was nice, however we don't eat wheat. I just wanted to get him a coffee for his birthday. Nothing has changed much. Birthday is over- no specialty coffee.

We were a guest who was fortunate enough to not stay in GRAND GALVEZ .But decided to dine in Monarch Restaurant after looking at the hotel review.The reservation was at 9 pm but we got there early about 8.45pm. We were greeted by a lady in the host stand. She offered a table option (banquet or a table) we took the banquet. We were seated there,I took a look around there was no one in the restaurant except us. It took 15 min for someone to comes to our table. My husband order for a bottle of rose wine. Which to my surprise the bottle was already open. I'm a hospitality professional too. So when the bottle was brought to me the label was already open. We were not even asked if we actually wanted still or sparking water. We were served two water. The rose was served to me as my husband was going drinking. My husband wanted lemon wedges which literally took 15min to get to table,Neither I was offered a taste before serving. Nevertheless the server asked if we need anything else. And we were ready to order. But she left and came back after a while. We order for the catch of day (Red Snapper for me and my husband opt for a grilled chicken). While we were waiting for the food to come. My husband noticed that the table was wobbling. We still ignore but the wobbling got worse. The server got our food we were so excited to try to food. The first bite I took what I saw was a prawn that was not deveined. I kept it aside. The grilled chicken was completely burnt out from the bottom and still it was served. We didn't wanted to make any scene so we started eating. The server came back to check if everything was fine. I did mention about the prawn. After a while she came back to two piece of prawn as complimentary. It so embarrassing as I expected at least a manager will come by so that I could asked for a table change as it was getting difficult to eat in a wobbling table. I never wanted a free or complimentary prawn. After a while the host came back to check we did mention about the table. To my surprise was she took a napkin asked my husband to push himself aside and stuffed a napkin underneath. It was so shocking that the whole restaurant was empty and we was not offered a alternative table. To my notice I could see that have set up the table for breakfast so I assume that any other was not available for us. It was so disappointing that we literally felt that the staff was treating us to be less capable of having to afford to eat the restaurant. To add up to all this we had flies in and around our table and fruit flies in and around our food too. To be honest I didn't wanted to take a single bite of the foot anymore. Myself and my husband left our food half done. After all this we wanted to just leave and asked for the check. The server did not even bother to check why we barely touch our food. The server and the lady who sat us brings us a cheese cake for my birthday and apologize for the inconvenience. It was evident that the restaurant close at 10.00p

The Grand Galvez is a beautiful and historic hotel. It is thinner than you would think. That means that All the rooms have either a city view or a Gulf beach view. The lobby and bar area were recently remodeled and it all looks great. The Room Service is THE BEST!

This place is horrible. Do not stay here. I reserved a room with reward points but had to cancel last minute due to a personal emergency. They charged my card the full rate and were not sympathetic to my last minute cancellation and situation. So you give me my points back but take money from my card which wasn't used in the first place to book the hotel. Other hotels will work with you and provide reasonable accommodations given certain situations, these people just don't care. You are just $$$ to them. I paid $500 for nothing. STAY AWAY!

I brought my husband in for a speciality coffee drink and to see the Hall of History as advertised on the Galveston Tourism Site. I called ahead and was told the coffee bar closed at 1:00. We arrived at 11:45 and walked over to the coffee bar after speaking with the hotel concierge. The barista saw us and with our a word placed a closed sign out in front of us. I asked if it was closed thinking she could give a reason --like she was going to lunch. She replied yes. I asked if it was closed for the entire day. She said yes and then walked away. I apologized to my husband as this was his birthday and I had him choose a specialty latte to try. None of the other lobby staff said hello or were welcoming. The lobby videos talk about Texas Hospitality, but it wasn't here. As a local and an employee of one of the largest tourist attractions in the area, I can tell you this is not the treatment we pride ourselves in providing. When out of town guests ask me for other places to visit, I will not recommend this local.

My partner and I planned a last-minute get-away from Houston for the weekend and landed at the Galvez. The recently-renovated hotel is a classic hotel from 1910 that has been impeccably restored. It feels classy, but not intimidating. We spent the afternoons in the beautiful pool and enjoyed the swim-up pool bar; and then started each evening with cocktails in their formal bar area. One of the most beautiful hotels I've stayed at....and right across the street from the beach. We walked the beach each morning at sunrise with coffee. An easy 5 minute drive from the Strand in Galveston, so easy access to restaurants in town. Can't wait to return!