TownePlace Suites Galveston Island

Disappointed as a Titanium Elite Member As a Bonvoy Titanium Elite member, I expected at least a basic acknowledgment at check-in, none was given. I had to ask about the welcome amenity myself, and only then was I allowed to grab some bottled water from the market. The room was okay, but the bathroom lighting was dim and dreary, and the garbage disposal wasn’t working. Housekeeping was non-existent during our 4-night stay. We had to request towels and coffee refills at the front desk, which felt more like a self-service motel than a Marriott property. The pool, shared with the Courtyard next door, was crowded beyond comfort. To make matters worse, the poolside bar refused to charge drinks to our room, insisting on cash or card only. It felt unwelcoming, perhaps even racially motivated, though we can’t say for certain. Breakfast was underwhelming and forgettable. The staff throughout the hotel seemed robotic and indifferent. Overall, I can’t recommend this property, especially not to loyal Bonvoy members. Look elsewhere for better service and a more welcoming experience.

Clean rooms comfortable beds with nice linens and pillows. Kept our vehicle in covered location while we went on cruise. Transportation to and from cruise terminal was seamless. Waiting on us when we returned. Breakfast was ample. Front desk was friendly and welcoming. Thank you Craig!

Galveston Staycation Stayed here with my family for a small getaway. Hotel overall was good, pool looked very nice and relaxing, the breakfast in the morning was very good. Location is a bit away from things but really only adds about 5 mins extra to your trips. Only complaint was our bed felt off as if it was broken or something of the sort. Overall, this stay was good.

Great weekend Perfect stay for a weekend event. Super friendly staff

Very nice property