TownePlace Suites Galveston Island

Disappointed as a Titanium Elite Member As a Bonvoy Titanium Elite member, I expected at least a basic acknowledgment at check-in, none was given. I had to ask about the welcome amenity myself, and only then was I allowed to grab some bottled water from the market. The room was okay, but the bathroom lighting was dim and dreary, and the garbage disposal wasn’t working. Housekeeping was non-existent during our 4-night stay. We had to request towels and coffee refills at the front desk, which felt more like a self-service motel than a Marriott property. The pool, shared with the Courtyard next door, was crowded beyond comfort. To make matters worse, the poolside bar refused to charge drinks to our room, insisting on cash or card only. It felt unwelcoming, perhaps even racially motivated, though we can’t say for certain. Breakfast was underwhelming and forgettable. The staff throughout the hotel seemed robotic and indifferent. Overall, I can’t recommend this property, especially not to loyal Bonvoy members. Look elsewhere for better service and a more welcoming experience.

Clean rooms comfortable beds with nice linens and pillows. Kept our vehicle in covered location while we went on cruise. Transportation to and from cruise terminal was seamless. Waiting on us when we returned. Breakfast was ample. Front desk was friendly and welcoming. Thank you Craig!

Very nice property

This has been our go to hotel while visiting Galveston. Staff is not at the front desk when you need them. The couch that should have been in our room was missing. Bathroom is really tight. Don’t like the shower bath combo. Rooms are worn, need some updating. Parking is fantastic!