Guest User
July 25, 2023
The front desk lady was little to no help at all. At first she told me I did not have a reservation, H‑E‑B I showed he my confirmation she said, oh there it is. Then she informed me that “THAT THEY DO NOT SETVE BREAKFAST!” I tried to call the front desk three times letting it ring at least 10 times each call. She said it rang once and nobody was there when she answered it. I called because there is a light bulb missing in the lamp between the two beds. She did not seem concerned when I told her that the mirror above the bathroom sink is broken and the hair dryer is missing. (she did not offer to get me one to replace it) even after I told her I did not want to be accused of taking it (or worse charged for it after I check out. The plug by the sink in the bath area does not work and the coffee pot looks like it hasn’t been cleaned in a year, the stains on the side chair are so bad I won’t even put my shoes on it. You could say there is a desk, but it’s more like a table, cuz there’s no chair. There is not one outlet to plug in my laptop and there are no outlets by the night stand for our phones or a clock. The inside lock is hanging on by one screw and the curtains n look like they will fall apart if I try to move them. I have stayed at Americas Best Value Motel in several locations but this place is the pits. The reservation is NON-REFUNDABLE so we’re stuck here or out the $70 we paid for an $8.00 room. We won’t be back to this location not ever.