Clifton Arms Hotel

Absolutely appalling. Booked a table on the terrace for 4.45. Got starters an hour later and mains an hour and a half after that. My starter the red pepper hummus was inedible and they knocked this off the bill. My Greek salad was £20 and was a handful of rocket with a few tomatoes, peppers and olives. Really poor value and dreadful service. Toilets dirty.

I stayed here with my elderly and infirm mother during the last week in June 2025. I stayed on a Dinner, Bed and Breakfast basis for 4 nights in a Chairman's Twin Room with a sea view. This was our first trip since my mum had her diagnosis of dementia and I chose the hotel because of the reviews and location. Everything and every member of staff was just wonderful. Nothing was too much trouble. Our room was beautiful with a million dollar view and lots of room to move around . The food at both breakfast and dinner was delicious and served impeccably. The hotel is decorated to a modern style, however is stylish, warm and cosy. We will definitely be back.

Visited with family for a special Sunday lunch and cocktails. Great service, especially by the best cocktail waiter, Dan, an asset to the team. Sunday lunch was delicious, tempted to book for Christmas! Reasonably priced and very attentive staff.

We had a group of 4 friends that booked for the 90min cocktail brunch. We had such an amazing time and felt really looked after and the food and drinks were fantastic. Nothing was too much trouble for Michelle and all the other staff , we could not of had a more awesome time .

Location is superb and the views are stunning. Public areas are well presented and well laid out. We were in one of the directors rooms. Fab view across the estuary. Lovely well laid out bathroom, no idea why the heated towel rail was turned on but once we got it turned off the bathroom was very nice. Lovely comfy bed and we slept well. One thing did surprise me was that there was no info pack in the room explaining timings for breakfast etc and hotel amenities. Another thing that we both felt let the room down was all the mismatched furniture and the two tables were badly marked and scratched, not what you expect in one of the hotels best bedrooms. But we had a great couple of days in the hotel and the staff were excellent, friendly helpful and very proffesional

Booked originally for 4 outside as the weather was planned to be hot and changed to 6 which was all fine. They put us on the only table without an umbrella sat directly in the sun with two older people in our group. We sat in those seats for 3.5 hours. I had to go to the bar to ask for drinks initially … we ordered starters and two arrived separately .. eventually they all arrived or on drinks and drabs … three of us ordered Sunday roast, one chicken and two steaks for main. They eventually arrived odd after a 45 minute wait upon completion of the starters and all the roasts were lukewarm warm at best … no heated plates. One went back and the reset continued to eat tbh because we were so hungry. I had finished mine when the return meal arrived back at the same temp. We ordered puddings and after a long wait one arrived / sorbet … on its own … we had to ask the waitress about the other 5 … 5 mins later they arrived. We asked for a discount due to the poor service and like warm meals and got bottle of wine and puddings off … when we went to pay they charged us £60 … so not only was the service poor and they sat us in direct sunlight and we were there 3.5 hours they also managed to diddle themselves out of around £200. The Clifton Arms is supposed to be an experience … this was but the wrong one.