GGuest UserThe hardware is more than four stars, the standard room area is enough, equipped with electric curtains, electronic scales, safes, refrigerators, bathtubs, toilets with telephone lines; The environment is very quiet, the bedding is comfortable, there may be fewer guests, the breakfast variety is not much but there are Chinese and Western, it is quite delicious, the restaurant aunt is very polite, the room experience can give 90 points.
But the service experience is not good. First, the check-in front desk service lady was indifferent and impatient to answer questions. After giving the room card, the cleaning aunt told me where the elevator was. The second is about 8:30 in the evening, the front desk told the restaurant to eat. When I arrived at the restaurant on the first floor, the waiter asked me to ask the man who was chatting on the side. He asked me a few people first. After knowing that there are few people, he said that there is no food? ? There can be more people, right?
The biggest problem is safety. The elevator sign said that there is a fitness center on the 4th floor. I took the baby to go shopping. The elevator door opened and found that there was a dark construction site outside. At this time, the elevator stuck on the fourth floor and kept opening and closing the door. The children were scared to cry and rang the alarm bell. No one answered the phone for more than a minute! ! ! Fortunately, the mobile phone has a front desk phone consultation record. In the past, there was a young man to pick us up, but what if others don't know the front desk phone or don't bring a mobile phone? Can the elevator logo be improved to avoid misunderstanding?
And the elevator episode caused by the hotel side left a lot of psychological shadow on the children, at least I should apologize to me?
In short, the room living experience is very good, the front desk that leaves the store the next day is very polite, I hope to improve the service.
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