Guest User
January 3, 2023
English: The structure is very beautiful, modern and in perfect Tyrolean style. Having booked a “Superior Panorama View” room we expected a view of the valley and instead we found ourselves with a balcony overlooking the back of the hotel, still on nature and in the open air, but with a view of the parking lot. The unpleasant thing is that upon arrival there is no one at the reception to welcome you (the check-in information is sent exclusively by email with the room code / wifi code etc ...) and to our complaint email we were told that the hotel was full and there was no possibility of changing rooms. The common areas, the outdoor garden, the breakfast room, which was good but without any "memorable" proposals, were very nice. The fact that they charged extra for coffee / cappuccino was not appreciated. The soap in the shower had run out and was not refilled after cleaning the room. I am sorry for these details that did not make our stay excellent, I hope to return in the future because the place deserves it and to change my mind.
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