Residence Hotel Hakata 20

Shortly before we arrived in Japan, we decided to extend our stay. But you cannot extend your booking - so we had to book an extra night separately. This meant we had to check out at 11am, and back in after 3pm again to a different room. Since the hotel is not staffed (no reception desk), there is no luggage storage, which is very annoying. So we had to leave our luggage in the subway lockers for an extra fee. Unfortunately I locked my phone in the room which had my password for the room door on (rooms are accessed using a keypad, not a keycard). Because the hotel is not staffed, I had no way of getting in the room and couldn’t remember the password, and of course couldn’t phone or email customer service. Eventually I found the cleaning staff who could let me in the room, but very reluctantly. This is the biggest problem with this hotel - since it is not staffed, there is no one to help if things go wrong. Would only recommend for short stays, although the price is cheap.