Fuji Onsenji Yumedono

Everything was great! The staff were very kind and I was able to finish my trip feeling good. I'd like to stay here again.

I particularly like the hot spring pool in the room, which is basically constant temperature. The service staff are also very warm and considerate. The hardware facilities are a little behind. If there is a chance, I will choose to stay here again.

This was a booking that really affected the experience. There were only two rooms left, so our group of 12 people booked two villas, thinking that there would be no problem staying there, because the beds inside showed that we could also stay there. However, before checking in, we saw the email sent by the hotel to confirm the number of people, so we told them the number of people, and ended up adding a huge fee. The child who just turned 12 was charged an additional fee of 4,000 RMB, and the other children were also charged accordingly. So we paid the difference of 30,000 RMB. After checking in, one of the villas was completely newly renovated, and it smelled very strong, so it was impossible for the children to sleep in it. We asked the staff, and the staff was an Indian, who was quite honest, and told me We were shocked because the renovation was just completed a month ago. No wonder there was such a strong smell. So we asked the manager to feedback and solve the problem, but there was no room to change and no refund, and no discount. The room rate for our two buildings combined was nearly RMB 50,000 per night. It was such a bad experience. Fortunately, Ctrip's attitude was relatively good in the end, so we let it go, but we would like to tell everyone not to stay in this hotel again. It was very small, and it just connected the best rooms in our two buildings, but it was built in the parking lot, and the sound insulation was very poor. There was not even a connecting wall, only a fence. I wrote so much to inform the guests who will book again to avoid spoilers. I am satisfied with Ctrip's attitude.

The most satisfying hotel on this trip. I stayed in the presidential suite. When I got off the car, I saw the waiter waiting in the parking lot with the check-in form. The room was super large, with its own yard and outdoor hot spring bath. The water quality and temperature were very good. There was one more presidential suite in the lounge than in other guest rooms. Each guest room had its own dedicated restaurant for dining. The breakfast waiter was waiting outside the gate, waiting for us to come out and lead us to the restaurant. The service made you feel comfortable. Free drinks. Starbucks coffee, red and white wine, and various soft drinks, pick up in the lobby. It is very close to Kawaguchiko, just a few minutes' walk. I will consider staying here next time I come to Kawaguchiko.

The room is very large, the hot spring water is of great quality, and the facilities and conditions are perfect. Dinner was not included when I first booked it, but I later discussed with the hotel and made an appointment for dinner the next day. My friend felt that everything was perfect.