Guest User
November 15, 2024
The environment and sanitation of the hotel lobby are not bad, but the customer service is not hygienic. The bathrobe outer garments were not washed or replaced, and there was toilet paper left by the previous customer in the pocket. Although the bed sheets were washed, there were hairs. After we found cockroaches in the room, we went to the front desk to ask for a room change. The front desk staff asked someone to go to the room to deal with the cockroaches, and told us that they were crickets. If we change rooms, we need to pay extra room fees. Fortunately, we took photos, and the fact that there were cockroaches could not be concealed. In the end, the room was changed unconditionally. But there were many small black bugs on the ground in the new room. The kettle in the room was also broken. In short, it was a very bad hotel experience!
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