43tmj
September 26, 2024
We have visited this hotel countless times since it opened in 2001. This is our 3rd time in 2024 and we will be back in November (my wife also came alone in May). I have read reviews by other guests and make the following observations: Those who are complaining appear not to have done so until after they left by leaving a bad review. Our experience is that if you raise concerns whilst you are there, they listen and almost always act. Including moving rooms if they can possibly accommodate that. Even if you’re on a package, if you contact them in advance with preferences like a quiet room high floor, they will try to sort it out. The orientation of the hotel means not all rooms get sun all day long, in fact most get either morning or afternoon sun and in some cases only for a short period of the day. They cannot control nature, so don’t complain about that. There is some road noise, the motorway is close by. However, if you keep the doors closed at night it should not be an issue. I’m a light sleeper and it doesn’t bother me. You may hear reviews saying someone got mugged. These things can happen, although in 20+ years of coming here multiple times, we have never experienced it. My wife has been alone here several times, we both feel safe with that. Same as you would do anywhere, walking alone late at night in dimly lit places is not a good idea. It’s a family hotel, they try to cater for all guests. Sometimes you may not want the entertainment or the animation activities, they make no apology for trying to cater for everyone. The pool is large and they have plenty of beds, you should always be able to find some, if not in your preferred location. They try to deter guests from queuing and leaving towels. If you see it report it to the staff. It doesn’t have a formal restaurant but has a food offer with the usual poolside meals and offer a service for breakfast and meals from the main bar too. We love this hotel, which is why we keep coming back and we have developed a relationship with many of the staff by talking to them. Please don’t leave a bad review without seeking someone out at reception first. Our experience is that they always try to do their best. Including throwing people out of the hotel who came on a package and decided to have a big brawl in the bar. (Many years ago now). It’s a friendly family hotel, with friendly helpful staff, they don’t always get it right 100% of the time because they are human. But given the chance will make it right if you just politely ask them.