Embassy Suites by Hilton St. Louis St. Charles

Staff service was excellent and the rooms were clean. Fitness Center was as expected, but staff did a poor job in replenishing towels. I did not use the pool, but it seemed to be very clean and well-maintained. My issues were as follows: 1) While my room was clean, it showed a good bit of wear on the couch, chairs, etc. 2) The evening reception was under-staffed. Often, the serving line was stretched all the way to the opposite end of the foot-bridge. 3) As far as the reception food, it's a far cry from what I've come to expect from Embassy. Pretzels, Goldfish crackers and a few cheeses, with maybe some veggies & ranch dip. Come on - this is Embassy Suites ! The evening reception is one of the main draws for your hotel. WHY would you skimp on that ?? 4) Due to the excessive heatwave, I dined in the hotel restaurant twice for dinner. One night, I ordered what was listed on the menu as "Grilled Salmon and Roasted Potatoes". The Salmon & veggies were fine, but the "roasted" potatoes were simply some of the same potatoes as served at breakfast. Not roasted ! On another night, I also ordered a salad without onion and it was served to me with onion. 5) While the cook-to-order breakfast station was of good quality, I found the self-serve breakfast buffet to be of lesser quality - less flavor, more greasy, etc. As a Hilton Gold Member, this was a disappointment to me, especially from a higher-end brand such as Embassy Suites

Stayed here for a work trip. Hotel is huge, had to park what seemed like a mile away. It's a bit dated with throwback glass elevators. Room was quite large and clean, no issues there. Hotel bar/restaurant was pricey and food was mediocre. Being a solo business traveler, most likely won't return.

Great staff, fantastic hotel.