Fremont Marriott Silicon Valley

Location: Highly praised for proximity to Silicon Valley, Tesla factory, and nearby restaurants .(based on 9 reviews)

We booked nine nights at this hotel in an Executive King Suite with a sofa bed. However, when we arrived on the first day, the front desk informed us that the room had not yet been cleaned. As a result, they arranged a different room for us with just a King bed. They placed us on the 10th floor, which is the executive floor, and included complimentary breakfast. They mentioned that we could switch to the suite once it was ready. Unfortunately, we ended up staying in the same room for all nine nights, and every time I asked the front desk, they gave the same response—that the suite was unavailable. As for breakfast, the complimentary executive floor breakfast was canceled due to the Christmas holiday, so there were essentially no executive floor benefits. We had to go to the first-floor restaurant for breakfast every day and request breakfast vouchers from the front desk. I was confused as to why they wouldn’t provide all nine days’ vouchers at once. Instead, they only issued one or two days at a time, and I had to explain the situation repeatedly to get more vouchers. On one occasion, the breakfast restaurant even tried to charge us extra. Despite my explanation, they still imposed the charge. After further discussion with the front desk, they eventually assured me the fee would not be charged. During our stay, there was one day when housekeeping didn’t clean our room, even though we hadn’t hung a “Do Not Disturb” sign on. When I reported this to the front desk, they only offered us clean towels. Additionally, the room’s facilities were quite outdated—on one occasion, the showerhead completely fell off and had to be replaced. On the final day, before checking out, I went to the front desk to review the bill and found that we were still charged for one day of breakfast. I had to take the time to explain the entire situation again, and the staff assured me that all charges, including parking fees, would be waived, as we had not stayed in the room we originally booked for the entire nine nights. However, after returning home and checking my credit card statement, I found that they had charged us USD 199.41. I have no idea what this charge is for, as I specifically requested a printed receipt before leaving, and it showed no charges. The front desk staff seemed dismissive throughout our stay. Whenever I brought up that we had booked a suite, they would immediately hand me breakfast vouchers as if to avoid addressing the issue. Even on the last day, they claimed that no charges were applied, which is why I carefully reviewed the bill before leaving. Unfortunately, it turns out that the situation was not resolved properly, leaving me very disappointed. The hotel’s management was disorganized, the front desk was understaffed, and the breakfast selection was very limited. Apart from the freshly made omelets, the rest of the food was very basic. Sometimes the chef making the omelets would disappear for 30 minutes, with no system in place to manage the situation. Overall, I doubt I would choose this hotel again in the future.