Silver Collection Hotel

The additional billing when checking in was not the incidentals but the payment balance and this caused a problem with my second room not being put on my card instead of theirs. I wish this would have been more clearly explained. Besides this, the place and service was fantastic.

Great place for a long stay I had to stay here due to repair work on my home. The place was clean, a great size, and great amenities. I would have given it a 5 star but the water pressure in the shower is very poor, leading to a very disappointing shower and a workout to get the shampoo and conditioner out of your hair. May sound like a small detail, but it was that low of water pressure. This was the first time I have stayed in a keyless, no staff on sight hotel, but they did respond quickly through automative response.

I like the ease of the mobile check in. The hotel smelled fresh and clean, as was the room. I like the studio atmosphere with the kitchen and living room separate from the bedroom.

The contactless checkin was easy and convenient, a great alternative to standing in line at a counter!

This hotel worked well for our family of 5. We didn’t take advantage of the kitchen or laundry due to our short stay, but it would be nice for a longer visit. This was our first time at a fully automated hotel, but everything was very smooth. We’d definitely stay here again!

Be aware that it is fully automated. You’ll have to download an app to get your key. That’s not a big deal but there were multiple issues, several hours after downloaded the key stopped working. Had to call a “property number” and leave a message. Got no response until 20 minutes later, once I had already figured out how to get a manual key myself and got in My room, I heard a knock at my door. Ten minutes later got a text saying a security guard was at my door to see if I’d gotten in my room. Total time from time key stopped working until security guard came was 45 minutes. Also the breakfast is a five minute car ride which is fine but I couldn’t find anywhere or get a person to actually tell me where to go for the breakfast - had to drive around for 15 minutes after searching the actual hotel first. Excessive texts from “Ivy” thr personal hotel concierge. Hot water in shower is only lukewarm. TV kept “going out” where the screen went bank for several minutes at a time. On the positive - large room, very clean, comfortable bed. Coffee and kitchen available in room. Plenty of towels, blankets. The breakfast was standard but good.