Villa Tuscolana

We re Anglo Australians , know Italy.well , speak Italian , have business in Roma and environs. Had lived locally for some years ; revisit during each year. The lovely old fashioned Villa palazzo overlooking Rome is ruined by Staff attitude and comportment. In particular , Signa FABIANA is arrogant , cold , monosyllabic , unsmiling and full of herself . Giada more amenable when out.of the company of her colleague..... Everything was done in a bored , unwilling fashion - Really unpleasant atmosphere prevails. We are seniors and are pleasant , interactive and sociable. We were received without a warm welcome - just demands for passports and check in info. Upon leaving we were surveyed scrutinised by 2 receptionists who came to front of hotel to watch us suspiciously , one of whom was Ms F who accused me of putting litter in the wrong place ..I had merely placed a packet of nuts aside on the ash tray whilst tidying up.our car ! Utterly outrageous , rude and mean . A pity that this toxic ambiance and attitude impact on optimistic guests , looking to enjoy a visit out of La Capitale in the iconic Castelli Romani. Advice would be to recruit professional , experienced , educated Front Desk employees ! Such a pity. The rooms , by the way, are very variable in size and layout and amenities .