Protea Hotel Franschhoek

I stayed in the apartments section and it was lovely. The view from the balcony in the morning was serene. My only regret was not staying longer. The room was super clean and the shower was piping hot. Great location and friendly staff.

We loved our stay here! Great staff! Beautiful location!

We had two nights here en route to Cape Town from Outshoorn. The hotel is slightly out of the town centre but is well placed nevertheless. Secure parking on site is a real bonus too. Our room was on the first floor and was a generous size. It overlooked the pool and we had views of the mountains around the town. We were served breakfast and evening meals in the Hussar Restaurant at the hotel and we were very impressed with the quality of the food. It is a good idea to reserve a table for dinner as the restaurant can get busy at times. The hotel is only 200 metres from the Wine Tram which we utilised after our first night. All in all, a very good place to stay in town.

Lovely building in the heart of Franschoek. Area is quiet and the rooms look out onto lovely gardens. Shops and the wine tram are all within easy walking distance. Rooms comfortable and well appointed. Staff are lovely and the on site restaurant is first class.

The noise in this hotel is ridiculous. There is absolutely no sound proofing. Dogs barking early in the morning, you can hear every word from people outside your room and every single door slam. Fridge in the room also makes a terrible noise and some kind of boiler going on and off all night. To add to this reception phoned after we’d been asleep for 2 hours to tell us our pick up truck lights were on. We don’t have a pick up truck!!! The absolute worst nights ‘sleep’.

Way too noisy to make for a pleasant stay There were four of us in 2 separate rooms - we all had a terrible night's (rather lack of) sleep. A shame, because it's an attractive building inside & out; really clean; in a great location and (ironically) really comfy beds and lovely pillows and linen. But it is simply way too noisy to be viable as somewhere charging people to sleep. We arrived to the sound of construction noise - in fairness we had been pre-warned about renovations and makes sense to do such work out of season, but maybe not late on a Saturday afternoon. We were all woken up at 3.00 AM by screaming female voices. I assume guests after a good night out and get you can't control your guests' behaviour - but the screaming continued for half an hour, during which time hotel staff should have stepped in to tell them to show some respect to other guests and shut up. Then we were woken again by blaring music just after 6.00 AM. On phoning reception to point this out, we were told they know and it's the staff in the restaurant, who like to play music. It's terrible that it took guests to tell the hotel to tell their staff not to play blaring music at six in the morning. Some of the noise that blighted our stay was out of the hotel's control - but this was totally on them. Quite simply, the hotel staff wanted to listen to blaring music at six in the morning, without any care at all for paying guests, trying to sleep. This is inexcusable and shows utter contempt towards paying guests. The doors need better sound dampers and/or people who care about closing them as silently as possible - most of the slamming doors were early morning, so again I suspect staff not caring at all about the guest experience. And dogs constantly barking from very early morning, in between being woken by screaming and woken by music. This noise absolutely not in the hotel's control - but just added to the general cacophony and resulting sleep deprivation. In summary then not a hotel to book if you want a night's sleep, which is why you book a hotel. Mentioned to reception on check out, but got the sense they didn't care, as money already banked. And that's the really bad/sad part of this. A shame - could be lovely with a bit of consideration, care and a few adaptations.

An unbelievable experience. An amazing and very hospitable & warm team. Best location in Franchoek and the best grill restaurant in town (Hussar Grill). The rooms are spacious and extremely comfortable. A home away from home. A must visit. We will definitely be back. All their staff were friendly and very accommodating. A Special thanks to Blessing, Xenobia and Pearl. Thank you so much

From the moment we arrived, we were welcomed by your friendly and attentive staff, which set the tone for a truly memorable visit. The hospitality and dedication of the entire staff at Protea Hotel Franschhoek were evident throughout our stay. Every interaction, whether it was with the housekeeping team or the restaurant staff, was marked by a genuine desire to make our experience as enjoyable as possible. Your team’s attention to detail and commitment to excellence did not go unnoticed, and I am truly grateful for the care and effort put into making our stay perfect. The serene and beautiful surroundings of Franschhoek combined with your outstanding service have made our visit unforgettable.