thomasfL7324TR
October 23, 2024
I always take ages to book a place. Looking at reviews, analyzing pics and checking the guest ratings, location, views, etc. And I usually get it right. Unfortunately this time around a few things slipped through the cracks and we were not 100% satisfied. Location is very good; walking distance to all the eateries and shops in town and the view was great. I think the property was great a few years ago but attention to detail has slipped and the owners are not re-investing or refreshing as often as is required in this market segment. Wear and tear is evident. Staff are doing their best but I don't think they are getting the required support to provide the customer experience that they Could be giving. Carpets in the reception area look worn and are not clean. Furniture in the room was worn out, shower was mouldy: the extraction fan was not working so the lady checking us in told us to open the window if we wanted to shower. That seemed proactive, but why not just get someone to fix the extraction;-). Breakfast was OK, nothing wrong, but also nothing that stood out. Overall, just an average experience.