Best Western Franklin Town Center Hotel Suites

Everything was as expected for the price. Not cheap but almost luxurious. Only real negative was that breakfast wasn’t ready when they said it would be. When I asked how long it would be the guy said not too long as though I had shared my schedule with him or something. How could he possibly know what too long was. Turns out it was too long and I left without eating. That guy sucks but he works at a nice hotel

I was comfortable. Breakfast waffles were delicious. Pillows ******! All rooms have stand up showers. Rates are fair.

Front Desk clerks could be a little more friendly, pillows are as flat as a pancake, they do not appreciate Best Western Elite Members! But it is the only decent place to stay in that town. It is right in front of City Hall which is absolutely beautiful!

Staff service horrible, breakfast area nasty, food disgusting, room partially clean..asked staff about food in the area and was told everything closes at 9pm except bar across the street 10pm..hubby went to the dairy queen behind the bar and was open til 10p..

We arrived on a Thursday night & left Saturday morning. We walked into a freezing room, AC was set at 61. Then we had to ask for a shower curtain. The toilet was nasty, somebody had a blowout & they didn’t clean it! Then the hand towel rod was half out of the wall & the glass shelf was hanging down out of the wall. If you tried to set something on it, down it went to the floor. Also, the shower hose was busted & was spraying out of the side of the hose. Then breakfast- the bacon was soggy from water dripping on it. The gravy had a lot of water on the top from the condensation dripping on it. There was 1 biscuit remaining & it looked undercooked. I’m pretty laid back but these are items that are paid for with your room so I expected them to be up to standard. This was a handicap room on top of it, you’d think it would have been up to par! They need new management!

I am so sad to have had such a terrible experience. There was not internet during my stay, and I guess that is pretty normal for this property. We were staying here during a baseball tournament, so we had lots of downtime but I couldn't work in between games. We also had a shower that didn't work, a tub and sink that didn't drain. The staff was nice enough but these problems are just non-negotiable things.