Guest User
January 2, 2025
My experience during the one night I stayed at the hotel had positive aspects, but also some areas for improvement. The renovated and adapted bathroom was a great success, and during check-out, although the language barrier was evident since the person did not speak English, he was very friendly. He even offered me a room to hold a telematic meeting and store my suitcase, which was a detail that I greatly appreciate. However, the treatment during check-in left something to be desired. The attitude of the receptionist was cold and distant, without a greeting or farewell, something that surprised me considering that it is my fifth visit to Frankfurt and I had never experienced such unwelcoming treatment before. I understand that language can be a barrier, but I do not think it justifies the lack of cordiality.
In general, although there were small details such as stains on the walls and a somewhat uncomfortable cushion, I value the facilities offered and the efforts during check-out.
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