Steigenberger Airport Hotel Frankfurt

😡The service at the hotel was disastrous. The hardware of the hotel was pretty good, but the staff’s unwillingness to help made my trip a really bad experience, I would certainly not recommend this hotel to basically anybody! 1) hygiene problem- there is an e-cigarette butt left under the table 2) shower - water kept on leaking out while taking a shower, apparently the water drainage is partially blocked, checked in at around 2215 ,kept calling the reception about the water problem and there is no answer. I had to run down to the reception and waited for like 20 minutes to get in touch with a staff, and the answer I got was there is no technician late night to fix the problem, they even have to look for towels for me! Amazing! 3) service - I tried to call to ask for a bowl for my child. First, I got a hold of the lady at the reception by phone, she told me to personally go to the restaurant or F&B outlet to ask for one, I asked if I can call room service for one, she said I will be charged if I ask room service for a PLAIN bowl. I think I will just take a trip to the restaurant to ask for a BOWL, the handsome looking gentleman (waiter) seems like he doesn’t know what is a BOWL and he told me it’s not available. I asked if there is not a single bowl in the hotel, he said YES! This is new to me! Then I went back to the front desk to the same lady, she said I need to go back to ask the gentleman, I told her what happened and she seemed a bit puzzled, but at least she tried to help and went into the restaurant and got me a PLAIN BOWL. Not even talking about me have to personally go down to get a bowl, the time taken for me just to simply get a bowl is out of my imagination. To sum up, the hotel itself is more than satisfactory, but the services are a mess, the unwillingness to help me on my problems made this stay a really bad experience for us! 😤😤😤😡😡😡😡😡😡

We stayed here for 2 nights for the convenience of being close to the airport, as I had a long international flight to catch out of Frankfurt. The shuttle bus service from the airport was confusing as many buses were picking up from the same spot, but we eventually got it. The shuttle bus back to the airport was straightforward, one every 20 minutes. We particularly appreciated the service of the staff - the number of passengers who come through the door in crowds can be overwhelming, but they always stayed professional and calm. We had an issue with our first room, the air conditioning didn't work (it was 35C during the day) and they offered to change rooms for us. After another similar experience with the second room, they very generously upgraded us to a nicer room, and the air conditioning was much better. The beds were very good. Sadly, we didn't get to try their traditional German restaurant even though I really wanted to, as it was closed on the Sunday evening. The lady at the pool change rooms was very sweet and kind, she helped to show us how the lockers worked. The bar restaurant lady manager(?) was also very nice, she sat us at an outdoor table when we asked to change seats as it was very hot inside. Overall, we felt very well taken care of, and the service staff made up for the non-working a/c.