Days Inn by Wyndham Frankfort

It was the nicest cleanest inexpensive hotel I’ve ever stayed in. The only drawback was the entrance was not very well marked and we made two wrong turns try to get in dragging a trailer, which made things a little more difficult. all in all it was a very pleasant stay.

I wish I could give this 0 stars. I had a group scheduled to come and due to a major natural disaster (that destroyed some homes of the people that were coming), we had to cancel our trip. I tried to call 2 different numbers and left messages, I even texted to try to cancel the reservation. Finally someone called to confirm our check in and I explained the situation to him. He got mad even though I had explained I had tried to contact them all week. Then he said so you want to cancel, when I said yes please he hung up on me. I will NEVER cons coming to this hotel ever again. Complete lack of customer service and compassion for our situation.

We came to Frankfort for Bourbon week and had a four-night reservation for two people. I feel we need to preface this and point out that the man and the lady working the front desk were always very nice throughout our stay and dealing with the problems we are about to explain. BUT, that doesn’t mean that the issues that we encountered were any less unacceptable. When we arrived, check in went smoothly and we proceeded to our assigned room. As is our habit, we pulled back the blankets in the bed to look at the linens. One of the beds looked fine but the other had quite a bit of hair on the sheet so we called to get the linens changed. This was taken care of promptly. As we were looking around the room, we quickly realized that the pictures on the Wyndham web site are VERY, VERY different than reality of what we were seeing. Looking at the pictures that we attached, you will see that they are significantly different. Once the linens were changed, we brought our stuff into the room. While we were doing this we noticed how sticky the floor was but didn’t think a lot of it. After settling in, we turned the television on and as you can see by the picture attached, the “cable” reception was less than desirable. You also can see that on the big “Days Inn” sign, it reads “HBO”. This is NOT true. When we asked the front desk what channel HBO is, we were told they didn’t know, maybe 2 or 3. It wasn’t. On the plus side, the air conditioner worked great. We also noticed how the socks we were wearing had become almost black on the bottom from walking around in the room. At this point, we had reached our daily limit. We went to the front desk to explain that we couldn’t be without a television. Again, she was very nice but after calling the manager(?) we were told there was nothing they could do, and we were offered to change rooms. We were offered the choice of two different rooms, so we chose what looked like the cleanest one. After moving all of our belongings to the new choice, I returned to the front desk to return the key cards to the rooms we would not be occupying when my wife called to inform me that the room we chose did not have a refrigerator or a microwave. The guy at the front desk appeared to be surprised and said all the rooms should be the same. We were again offered to change rooms but by this time at night, we just wanted to sit down and relax so we declined a second move. The following morning, we went to the lobby to check out the “Complementary Breakfast”. This breakfast consisted of a few bananas that should have been discarded 3-4 days ago, a few pre-wrapped muffins that were very hard and an orange juice machine and coffee machine that we weren’t brave enough to sample. Over the course of the next couple days, we discovered that every time we returned to our room, the card key would not work so we had to trek back to the front desk and have it reprogrammed. By the time we reached the second to last