Complexo Eco Cataratas Resort by SJ

適合全家旅遊的度假酒店

Nice hotel with luxurious rooms. Good bed. Staff is not very attentive, but you can also get your own drink 😉

The facilities in the room are average and nothing is provided. The public areas have everything but I don't have time to enjoy them.

**Very unpleasant stay experience, strongly recommend to choose this hotel carefully** This stay experience made me very disappointed. There are many problems with both the hotel's own service and the travel company that cooperated. I hope that through this review, other tourists can avoid similar bad experiences. ### **1. The arrangement of the cooperative travel company is chaotic, which seriously affects the itinerary** The travel company recommended by the hotel is very unreasonable in the itinerary planning. The time arrangement between the projects is too tight, which forced us to give up some attractions. What's more frustrating is that because the shuttle bus is often late, we are forced to shorten the tour time. There was even one time when the driver was late, and we had to take a taxi back after the national park closed. Such service is really hard to satisfy. ### **2. Difficult communication at the front desk and indifferent service attitude** The hotel's front desk staff has very limited English communication skills. Even when I called the front desk to choose English service, the other party directly said that they didn't understand and hung up. Before checking out, we received an almost incomprehensible English notice, which led us to mistakenly believe that we had to check out before three o'clock, otherwise we would be forced to clear the room. Although we expressed our willingness to pay for the late check-out fee, the front desk still insisted that we return early, which eventually forced us to shorten our trip and affected the overall experience. During the communication with the front desk, the staff never showed any apology, but kept emphasizing that it was our problem, and did not try to understand or solve our troubles at all. This lack of empathy made people feel very uncomfortable. ### **3. The overall experience is not good, it is recommended to consider carefully** From travel arrangements to hotel services, this stay experience is full of various unpleasantness. Whether it is the confusion of the itinerary or the communication barriers at the front desk, our travel experience has been greatly reduced. If the hotel wants to improve the quality of service, it should at least make improvements in language communication and itinerary arrangements, rather than letting guests bear all the inconveniences. **Summary:** This hotel has obvious deficiencies in management and service. If you want to have a smooth and pleasant trip, it is recommended to choose other more professional accommodation options.

在當地應該屬於不錯的酒店，離瀑布的位置也比較近，早餐豐盛