Amazing Three Bedrooms w Spa Jacuzzi Close Disney Encantada 3012

The stay and the property was amazing . I was dissapointed the spa /jacuzzi did not wprk amd when i asked the host said i had to pay extra to use ot which souned like a money grab type of deal which made me uncomfortable with staying here again. The televisin in the master bedroom also wasnt working so the room was a bit underwhelimg as well.

The reason I gave 3 stars overall is mostly because of the $400 deposit. It wasn’t really clear that I would have to provide that until right before my stay. I was initially okay with a deposit but that fact that it wasn’t just a pending charge, rather a charge that was collected on made me feel uneasy. Then I find out it take 7 to 10 days to refund!? That’s excessive. It should have been returned upon check out. I went above and beyond to make sure the place was in order when I left and now I’m going to have to pay a bill late because of an inconvenient deposit return policy. Also the hot tub was dated, the buttons were barely working, and the jets didn’t work at all in the one seat.

DO NOT BOOK! Host cancelled my reservation last minute causing me to have no where to stay after I already submitted list of guest and photo ID.