Brisbane Manor

The lady put me into a dirty room that hadn't been cleaned wity no made bed either. Then when I asked when it would be done she went on to abuse me saying that I was checking in early & completely dismissed my concerns. The othercladies in line behind me were all shocked at her response to me & agreed thst she was totally out of line & that I hadnt said anything rude so we all couldn't believe her Sharp response. It was 1:59pm Check in is 2pm. But my bed wasnt made until after 2pm & the chocolate on the floor never got cleaned. I also only had a small amount of toilet paper & no handsoap in the dispenser. I will never stay here again. It put a really bad start to my trip & I'm still suffering emotionally by being soken to & treated that way, when I was completely respectful. She really should'nt be in customer service I also had booked a non smoking room but could smell smoke all thruout the property. Dirty old building too, the shower head was broken & wouldnt stay on the wall so I was unable to shower & was forced wash with a wet towel I checked out 2 hours early because I just wanted to get out of there asap.

old themed room mostly wood furniture. place lacks safety. early morning, we had someone tried to open the room thrice and successfully managed to. checked with receptionist and she said no one else had our room keys. when we said the room was successfully opened by others despite a do not disturb sign, she said then maybe it is housekeeping. (this was against original words that no one else had our keys right?). no apologies was given and instead she asked, u dont need your room to be cleaned? if it is a two day stay with such a sign, hope guests can be respected and not have others come inside (and who knows if its others or housekeeping?). avoid this dishonest hotel which lacks safety.

The staff were very helpful and welcoming. This wasn’t a bad stay by any means- just had a certain feel to it we didn’t like. The property itself has a really strong smell of old wood and beer, which is quite a lot to get used to. The rooms are decent sized, however did find that 7 rooms to one toilet and shower was a little hard to navigate at times. The toilet also constantly had the windows locked open which meant that people walking past outside could see in and be heard which is a little unsettling where privacy is concerned. The room itself had quite a few baby cockroaches in, and after looking found full insect traps in the room so suspect this may be an ongoing issue. The blinds over the windows were very loose also, meaning when laid in bed at night you could see both in and out of our room which was also slightly unsettling. Our room was equipped with a sink, kettle, and fridge which came in handy. The stay was okay and did us for the price, very historic and lots of images on the walls demonstrating so.

Nice place to stay

The room was so cold all the night, no hot airco just cold. Noisy toilet all the night about water in the shower. really good location

Since I arrived at night, the reception was already closed, but one of the staff kindly assisted me over the phone. I really appreciate her help.