Grand Hotel

Stayed at the Grand Hotel for two weeks The staff were first class and could not do enough for us The breakfasts were delicious The rooms were spotless and the towels and linen likewise The young man in the bar was very professional as were the reception and restaurant staff Not five stars because 1. No kettle in the room to make tea or coffee Every hotel regardless of size has one 2. The WIFI was so poor we had to rely on 4G signal This will probably result in a horrendous mobile phone bill on our return home In this modern age this should not happen

Had an amazing stay, would highly recommend staff was very friendly and helpful.

My husband and I had a lovely week at the Grand Hotel at the end of September for our wedding anniversary. We booked with Jet2 from Manchester and the whole experience was good with no delays at the airport and arrival on time in Pisa. The coach to the hotel was very organised & the Jet2 rep was helpful on the bus before we departed the airport. He later visited us at the hotel and gave us useful advice for visiting the local tourist sights. The hotel is very Italian, clean and well maintained. Great pool area (despite it backing onto main road). Our air conditioned room was comfortable and kept very clean daily by the maids. Good breakfast selection at the hotel is served indoors or poolside and there's plenty to eat at the self service buffet with helpful staff to look after you. Staff are very friendly & helpful on the reception desk & behind the bar. After reading the previous reviews before travelling we bought the correct travel plugs, the plugs are not standard European plug sockets, they are 3 pin sockets not like the rest of Italy or Europe. Bike hire is available-bikes definitely rule - very popular.There's a great cycle path along the front passing lots of towns and villages. Very easy riding. Great location to town, beach, there's an array of restaurants in the town at a range of prices, bars and designer shops. There is a pier near to the hotel with lovely views back to the mountains and we saw a beautiful sunset. The beach clubs were closing when we arrived, 28 Sept-5 Oct, due to the rainy/dull weather. We took a train to Pisa & Florence from Viareggio- we chose to get the E1 bus into Viagreggio , more choice of trains. There is a great train service in Italy, we used the trainline app to pay for our tickets. I wouldn’t recommend walking to the local station. Pietrasantra was recommended by friends, took the E35 from the town centre near the pier. It was a lovely village, worth a visit for a few hours. Before we realised how easy the trains were, we took the E1 bus to Lucca, well worth the visit. Recommend download bus app AT (autolinee toscane) & you can pay on bus with your debit/credit card. They call it tip/tap-contactless payment. Don’t forget to Tap when you get on & tap again when you leave. If you get on another bus the same day it will work out your journeys for the day-very easy. Overall we had a wonderful stay, it would be lovely to go back.

Everything was amazing except the mattresses! Literally, our queen size bed was two cheap thin, twin size mattresses push together.

Position was great but needs a revamp asap