Fortaleza Mar Hotel

Exceptional employees. All cordial. Very clean place, very good food. But we had a problem: with the heavy rain the hotel lost power. The generator was not enough for all the rooms. We were without air conditioning for 24 hours. We couldn't open the windows, because the generator is a little below us and the smoke generated by it entered our room. I asked reception to change rooms, as they had rooms with working air conditioning and they said they couldn't. I asked for a fan to sleep and they didn't have one. Result: sleeping (due to tiredness) at 2:30 in the morning with a humble towel over my body to try to alleviate the heat. In the morning, they would solve our problem, but we were already leaving. I know that the power outage was not the hotel's fault, but they could have put us in another room, as it was not crowded, or gotten a fan to avoid such a problem. The reception had my number so the administration could contact me via WhatsApp to try to compensate (through a discount on the stay), but so far, almost a week later, they haven't come through.

Minha experiência no hotel em Fortaleza foi simplesmente incrível! Desde a chegada, fui muito bem recebido, com atenção e cordialidade. As acomodações estavam sempre limpas, confortáveis e bem cuidadas, garantindo dias tranquilos e agradáveis. A localização também é excelente, facilitando muito os passeios pela cidade. Quero deixar um agradecimento especial ao senhor Manuel, que foi extremamente atencioso e prestativo durante toda a estadia. A dedicação e simpatia dele fizeram toda a diferença, tornando a viagem ainda mais especial. Com certeza voltarei e recomendo a todos que buscam conforto, e um atendimento de qualidade.