Super 8 by Wyndham Burleson Fort Worth Area

When we arrived, we noticed that the table below the TV had not been cleaned. You could see where a beverage had been spilt and left to drip into the drawer. That spill along with other drips and beverage rings were all over the top. We later noticed that the nightstands were just as dirty. The phone had clearly never been wiped down and was badly soiled. There were crumbs on the bed when we pulled back the sheets to go to bed. The hallways were just as unkept and there were no elevators which was inconvenient for me as I have both my knees in braces at the moment.

The room was clean and the bathroom was clean. Sheets was fresh and clean.

Security is faulty on exterior doors. Bathroom and room fixtures are old and run down

Convenient

Meh The room was clean and taken care of not too bad for as old as the place is. The staff tho, was off putting. There was no indication when I booked the room that they would require a cash deposit and also no indication there was no elevator. The front desk didn’t bother to mention either. And when I went to do laundry the man almost refused to give me any quarters, limiting me to $2 worth although I’m sure he knew it cost way more, making me have to make more trips up there and deal with the guy. The other man was nice tho. At the rate things are there are going it will be hourly before we know it. Could go on about other complaints but it’s not gonna change anything. Just be forewarned if you are looking to be comfortable and have friendly staff don’t go there.

Jay Patel the general manager was absolutely terrible and had no knowledge of service animal etiquette. He does not possess any customer service skills. He offended me with his choice of words and did not allow me to stay at the facility due to my service animal. My service animal has a physician letter and documentation for these reasons. After stating to him my rights he proceeded to ask for a deposit for my service animal. He then charged my card which he had already taken from my before the conversation. When I arrived he called me sweety which made me feel uncomfortable. I definitely would not recommend this place and needs to be inspected further. He violated my ADA rights.