Guest User
January 31, 2023
They put a $100 hold on your account in addition to your room charge. I went to my room and was disgusted at what I found. The toilet wasn’t even flushed from the last person who had been there! Smears on the wall under the toilet paper, dirty sheets and pillow, and dirty carpet. Despite driving all day, I told the manager I didn’t want to stay there because of the conditions. He said I needed to leave immediately, so I got my things and went to get my receipt. He threw a fit about me wanting a copy of my receipt, and he threw it at me and said “now get out. And if the room is messed up, we’re charging you a cleaning fee.” I asked him, why would he charge me a cleaning fee? I’d been there 20 minutes and all I’d done is inspect the bedding and the room. He said, “you can’t just come in, mess everything up, and leave.” Well, he charges all these cleaning fees, and the housekeepers don’t even clean the rooms properly. Needless to say, I’m disputing this with my bank. The fitness center is shut down, hallway bathroom is shut down, they are not serving breakfast, and no daily housekeeping. There were even bugs on the check in counter. Stay far away from here! It’s not worth it to stay here, especially when it’s dirty and you don’t even get breakfast. You’re way better off staying somewhere else and not risk getting charged a cleaning fee for nothing.