Courtyard Fort Smith Downtown

I recently booked a room through Capital One Travel for my wife, young granddaughter, and myself. Upon arrival, the check-in process was confusing, but we eventually got to our room. We were only in the room for about 9 hours — 8 of which were spent sleeping. The room was clean, smelled fresh, and everything seemed fine. After checkout, I received an email stating we had been charged for another night's stay. We immediately called the hotel, and they told us someone would get back to us on Monday. No one did. When we followed up, they claimed not to know why we were being charged again. Eventually, someone contacted us to say it was a smoking fee. This accusation is absolutely false — none of us smoke or vape in any way. When I denied the charge, the representative quickly changed their tone and said they would refund the fee, and it would take 4–5 days to process. That sudden reversal only added to my frustration. I am deeply offended by this false accusation. It was upsetting and unprofessional, and I expected far better from a brand like Marriott. After this experience, I will not stay at a Marriott property again. If you look at other reviews you will see overcharges, rude staff etc.

Chelsea was very nice & generous. The front desk staffing was welcoming & friendly. The balcony was a great feature as it was my first experience of a balcony attached to my hotel room. The hotel has a Starbucks downstairs that offer breakfast & coffee items. A bit pricey but you are paying for the convenience. Speaking of convenience, the hotel is located downtown Fort Smith, which is surrounded by restaurants, bars & museums including “The Hanging Judge” attraction all within walking distance. Just ask for Chelsea!

Everything was great

Very good

Clean hotel next convention center and by good coffee joint. Bad “free” coffee in the morning otherwise it’s a pay for Starbucks joint in the lobby. Area around hotel is a little run down