Guest User
March 18, 2024
I booked this thru Priceline (big mistake). We get to our hotel around 12 p.m. and the desk agent says our room is ready and we can check in early, Great! We immediately take a short nap since we flew on the 5 am flight. Upon inspection of the room, we find long black hair on the comforter (we have short grey hair) I was like ok, maybe the maid has long black hair that transferred while making the bed, no big deal. Upon further inspection, there were black hairs on the shower curtain, Toenail clippings between the bed and table, a trash bag wrapped around the smoke detector (apparently the former guest was a smoker) and holes in the curtains. I informed the manager Liz was her name, and she said we could not get a refund or discount since we booked thru Priceline. She did offer to change our sheets, remove the bag from the smoke detector and vacuum the nail clippings. Kudos for her kindness. One the good side, breakfast was decent and the shower had hot water and good pressure.