I had an email the day before with the door code and my room number. I never saw a staff member until breakfast (see below). On the plus side, a spacious, well equipped room with a comfortable bed. However, the old sash windows made it noisy from the traffic in front (request a room at the back). Traffic does disappear at night but starts early in the morning. Lovely thick, lined curtains but they didn't reach across the window. The breakfast was a disaster. A nice enough continental buffet but the staff member was half an hour late; everyone sat around waiting. Then not a word when they arrived, forget "I'm sorry", there wasn't even a good morning. Guests were somehow invisible and breakfast was a process to get through. Some staff training needed I think. I never had any interaction with a staff member my whole stay. Weird.