Holiday Inn Express & Suites Forney

Spent a nice time

Our stay was Saturday through Tuesday and even though the room was clean, we kept finding things that didn't belong to us ... A ball. A USB charger. Lip gloss. A room key. And we kept finding things that we were planning on using but they just weren't there.... Like wash cloths. The pool was empty. The fitness center was "out of order". Only one elevator worked, sorta... Ice machines were out of order. Finally found one ice machine on the second floor that worked. So, if none of these are important to you, it's convenient to the interstate and quiet but next time, I think we'll try another place

We booked 3 rooms 1 week in advance and when we arrived at 6pm, we were told the elevators aren’t operational and the only rooms they have available are on the 4th floor. The front desk staff spoke very little English and said we can go somewhere else. Everything around the area was booked. I asked if there was a manager on site , we were told manager will come in the next day (Saturday). We stayed the night, the hotel was dirty to say the least, and when Saturday came, another receptionist working the day shift said the manager isn’t here on the weekends and the hotel elevators haven’t been working in over 1 week. The working staff parks behind your car to do laundry and we couldn’t get out. The halls had trash everywhere. The exit doors weren’t operational. The pool was green. Housekeeping didn’t clean our rooms our give us towels. The 2 nights we stayed were horrible… please find another hotel and don’t waste your time or money.

Pool closed, not running, dirty. Elevator broken. Mix up with check in. Told to go to another hotel. Billing issue. Lobby restroom nasty. Phone not working in room. AC not working. Lazy staff.

I like that it was close to a lot of restaurants and gas stations.

We checked into a full hotel, very nice young man working the desk. Lobby and room appeared clean. Sign on one elevator said out of service. Our room had no hot water, luke warm only. We called the front desk and they were aware and said they had someone coming in the morning to repair. The following morning we left early and did not return until late. The young women working, changed us to a 4th floor room. When riding on the working elevator, between the 3rd and 4th floor, we heard a loud bang followed by the elevator violently shuddering for what felt like a long time. It stopped and then made it to the 4 th floor. We called and reported to front desk. Room appeared clean. But also had no hot water. We carried our luggage down 4 flights and spoke to the young woman working the front desk and checked out. She was very friendly and did not charge us for that night. She said to call in the morning to get a refund for the previous night. I called the next morning and the man I spoke to said we would not be charged. I asked twice- we will have no charges from this hotel and he said- you will have no charges. I was charged the entire amount for the first night we stayed without hot water. I have spoken to someone today, if I receive a partial refund I will update this review.