Holiday Inn Express & Suites Forney

Our stay was Saturday through Tuesday and even though the room was clean, we kept finding things that didn't belong to us ... A ball. A USB charger. Lip gloss. A room key. And we kept finding things that we were planning on using but they just weren't there.... Like wash cloths. The pool was empty. The fitness center was "out of order". Only one elevator worked, sorta... Ice machines were out of order. Finally found one ice machine on the second floor that worked. So, if none of these are important to you, it's convenient to the interstate and quiet but next time, I think we'll try another place

Our recent stay at this property was significantly impacted by a multitude of maintenance and equipment failures. We encountered both elevators being out of service, a closed fitness center and laundry room, and a disturbingly unmanaged pool (photos attached). The complete loss of power in our room one evening further highlighted the apparent neglect. While we appreciated the politeness of the staff and the quality of the breakfast, these positives were overshadowed by the pervasive maintenance issues. We have since canceled a future reservation and strongly recommend potential guests consider these significant problems before booking. It appears there are systemic issues that require the attention of IHG Corporate.

Pool closed, not running, dirty. Elevator broken. Mix up with check in. Told to go to another hotel. Billing issue. Lobby restroom nasty. Phone not working in room. AC not working. Lazy staff.

Everything good

We checked into a full hotel, very nice young man working the desk. Lobby and room appeared clean. Sign on one elevator said out of service. Our room had no hot water, luke warm only. We called the front desk and they were aware and said they had someone coming in the morning to repair. The following morning we left early and did not return until late. The young women working, changed us to a 4th floor room. When riding on the working elevator, between the 3rd and 4th floor, we heard a loud bang followed by the elevator violently shuddering for what felt like a long time. It stopped and then made it to the 4 th floor. We called and reported to front desk. Room appeared clean. But also had no hot water. We carried our luggage down 4 flights and spoke to the young woman working the front desk and checked out. She was very friendly and did not charge us for that night. She said to call in the morning to get a refund for the previous night. I called the next morning and the man I spoke to said we would not be charged. I asked twice- we will have no charges from this hotel and he said- you will have no charges. I was charged the entire amount for the first night we stayed without hot water. I have spoken to someone today, if I receive a partial refund I will update this review.

Not so good , elevator not working, pool was so dirty