Bernhard V
October 26, 2024
Overall, we had a wonderful time at the Hotel Tritone. The hotel's location, the pools, and the garden are a gem. The breakfast buffet was very good, and the dinner was excellent, with room for improvement. The terrace and the seafront location are very beautiful. It's a shame that, as a guest with breakfast, you feel like a second-class guest. On our last evening, we wanted to have dinner in the garden restaurant—just like the night before. We had also made a reservation for the following evening the day before. When we arrived, the head waiter, Salvatore, told us in an unfriendly tone that there were no more tables available. When we pointed out that we had a reservation, he said, "He doesn't care." Although tables were free again—he probably didn't want to have the table set a second time—he "sent" us to the other restaurant. He wanted to give us the bottle of wine and water from the previous day to take with us. The discussion was extremely unpleasant for the other guests, the staff, and the guests. In short, I have never been treated so rudely as a guest. Mistakes can happen—that's not the point—but the tone and treatment was exceptionally bad. The last time I experienced that was with the German Armed Forces :-) I'd also like to mention that the other restaurant staff were very nice. In short: it was still a nice stay at the hotel, despite one extremely bad experience, which has affected the overall rating.
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