Ashdown Park Hotel

A great break away to celebrate a 50th birthday, would definitely recommend.

I had a delightful stay at this traditional British-style hotel. The beautifully manicured garden was a serene escape, perfect for a leisurely stroll. My room was spotless, incredibly comfortable, and offered a stunning view that took my breath away. A truly charming experience blending classic elegance with modern comfort!

Ashdown Park Hotel is a stunning location. The grounds are immaculate with so much to enjoy. However the room was very dated, extremely hot with no air conditioning, a number of stains on the carpet and a very old water stain at the bottom of the bath which was off-putting - the shower curtain for the cost of the room seemed old fashioned not to forget the shower gel dispenser was empty. We asked for the latter to be sorted which it wasn't even though we were there for 2 days nor was our request for firmer pillows. The concierge told me he wasn't sure where to get firmer pillow from so I suggested housekeeping. However the change of pillows never materialised. Breakfast was enjoyable with lots of staff to help however no lactose free milk! In fact 4 of the staff didn't know what lactose free meant. Worst of all was paying. Having booked the hotel some months previously paying what was asked I found out we were entitled to a 10% discount of the bill. Happy days. However that did not happen. Despite calling the hotel once I was informed of the discount I was told it would be best to sort the discount at check out. When we arrived mindful it was a weekend I was told the discount would be discussed and someone would call me after I raised the offer before checking in. No call came. So on the Saturday morning I was told by reception the discount would be reviewed and confirmed for the following morning. The following morning at check out I was surprised when the reception manager informed me the discount still have not been resolved. So after 4 points of contact its still not sorted. However the very small beverage bill would not be charged in lieu of compensation. I thought that was nice however it was actually charged to me card without my agreement. Once I followed this issue up I was told that my wife and I misunderstood - we have no idea why we would have misunderstood when someone says we will not charge you for the small beverage bill! After a number of calls I was then informed that because I got a good offer when I booked (I paid what I was asked to pay!!!) then no further 10% would be given. To give them a chance i wrote about the issue in the hotel survey but no one has responded. So my view is ensure you get invoicing issues resolved before you leave. Unlikely to return.