Résidence le Pic de l'Ours

Apartment was soft cleaned. Bed confort are not good and would need to be changed same as sofa/bed. Location is good!

The apartment was big and right in the centre of the town so very easy to get to the gondolas to get up the mountain. We also had a nice Mountain View. But those are about the only good things I can say about it. The apartment was filthy. Bedding was clean but there was dust and grime on all the skirting boards and food and drink splashed up the walls in the kitchen near the dishwasher and bin. There was awful mould on the back wall of the cupboard under the sink where the cooking pans were kept, which seemed really unhygienic to me. The induction hob was cracked and chipped in two separate places and the inside of the oven was dirty with grease. Also the kitchen only had two power outlets, so if you wanted to use the coffee percolator and the toaster at the same time, you had to unplug the microwave. We had one toilet roll in the apartment. Nothing else. No dishwasher tablets, no tea towel, no washing up sponge. They expect you to bring all that yourself. I’ve stayed in some very basic self catering places before but have never stayed anywhere that doesn’t even give you a tea towel or something to wash up with. There was mould in both the bathrooms and one of the showers leaked when used, meaning all five of us had to use one shower. There was also a random broken plastic bit of pipe sticking out from the shower wall, which needed to be avoided each time you used it so you didn’t cut yourself. The sofa was stained and only seated three people despite it being an apartment that slept up to six. The only other places to sit in the communal area were the hard wooden chairs at the table. There was a cushioned footstool which was literally held together with black gaffa tape. So not great for hanging out and relaxing in the evening. Also, there is no WiFi in the apartment, only the main parts of the hotel, so I ended up spending a fortune on roaming data add-ons. I complained to the staff as soon as we arrived, but they seemed uninterested. They said they would send the cleaner again, who never turned up. I gave up mentioning anything in the end. We were out skiing most of the day but I really didn’t enjoy returning to the apartment in the evening and having to wash and sleep in the dirty conditions. I’ve no idea how this place has four stars. I’ve stayed in accommodation in developing countries that was of a higher standard than this.