Hotel Na Taconera

Don’t do it! Upon arrival we were basically lied to - we asked what time the gym opened (which actually was not at the hotel at all but across the road and down a hill) and we were told 9am when in fact it opens at 7.45 we then asked what time breakfast was - and again was told 9-10.30 very weird, but in fact was 7.30 -10.30 Before heading to the gym (where no water is available) we asked if we could get some from the breakfast room to be told no. There was no entertainment except one night of a Dj ! The relax pool and bar (down the road) had children screaming and bombing Into the pool. Not relaxing one bit. Our transfer didn’t come to collect us, which we paid for and then had to pay for a cab to take us to the airport. Our beach towels were not allowed to be changed and we had to have the same one for the week. This was not a cheap holiday by any means and does not deserve its star rating. I would not advise anyone to waste their money on this hotel. Last year I stayed at Hotel Serrano Palace and we ended up driving there every evening for some entertainment as our hotel had none. I was highly dissatisfied with the hotel staff except two people whom were extremely helpful. There were no coffee machines in the room which meant having to wait for the restaurant to open but to then be told you have to stay and eat you can’t just get a coffee. (In effect just one visit). There were some other niggly bits but feel it would be petty to mention them all. I feel I could have wasted my money elsewhere. Such a shame. (We are still awaiting the email to confirm that the hotel had to call us a taxi to the airport- I won’t hold my breath on that…).

I spent a 5-night stay with my girlfriend who arrived at the hotel a day before me, and after checking in and putting my luggage in the room we went out, we returned to the hotel after two hours, I realised that we were stolen cash 107 euros exactly (including the change that was returned to us at the reception after paying the taxes) the worst in all this is the reaction of the staff (the cleaner was shouting in Spanish , housekeeper as well saying we will not clean your room again , and receptionist said that we can’t do anything you should file a complaint at the local police … We made it in a proper way and gave a copy from the complaint to the hotel reception hoping that the manager will make a decision. All that happened on Friday Saturday and sunday nothing happened and they didn’t clean our room ( very suspicious ) I condemn all the staffs for the floor and the reception, the management was incredibly unprofessional and incapable to react in such a situation. All of them were incompetent expect the workers at the restaurant and the bar were really nice .