Iberostar Waves Pinos Park

I rated this 5 stars because overall we had the best holiday and our kids said it was their favourite so far. There’s a really friendly atmosphere, and the staff are all lovely and work very hard to make it enjoyable for guests. There’s lots to do throughout the day - with activities round the pool in particular. Brilliant entertainment at night, mainly focused on kids but enough to keep adults interested too. The best feature is the setting - right beside a beautiful beach cove and surrounding pine trees. It’s a relatively small hotel, which means staff remember you and it’s easy for kids to make friends, but also means there’s only a few areas to go to which can get a bit repetitive. This hotel isn’t super slick. It could do with some renovation work. The food is decent, but not amazing. There are lots of kids, and it gets very loud because of this. On balance, as a family with 2 young kids, I found this didn’t matter as the rest of the hotel offer made up for it - we enjoyed it more than the fancier hotels we’ve been to in the past.

We've just returned from a one week holiday at Pinos Park with our 9 year old son. This is our 3rd time holidaying in Mallorca, we usually go to another resort about 20 minutes drive from Pinos but thought we would try somewhere new this year. The holiday was good, my son had a good time. I just wanted to leave a few practical notes here for families considering staying there. Overall the hotel is clean, rooms are fine (note that the double bed is small), a nice location and friendly staff. Things that bothered me were the main pool has a lot of constant noise. Obviously this is a family resort, so you're going to expect it, but every day there was pool aerobics with very loud music, an entertainment show next to the pool again with loud music, a little kids dance session with loud music, bingo etc. I found it a bit relentless. During our stay it rained a few times and I would say the biggest flaw of the hotel is that there is no indoor communal area for people to sit together or kids play. Everything is outside part from a small poolside bar area. We had to sit in our room until the rain stopped. At the other resort we go to they had a big games room and a covered entertainment area that they would hold indoor activities in if the weather was bad. At Pinos they have spilt the pools, with a children's themed one out of sight at the back of the hotel. This is where they have put a slide etc, but most families want their children near and not going off on their own. So you have to choose to be away from the main building if you use that pool. Personally it would be much better to have a fun slide at the main pool for all the kids. The main pool is packed with children anyway, so putting all the fun stuff out the back seems a bit pointless. Food was good but not great. Tinned potatoes and tinned strawberries . Nice fresh pastries, the usual cooked breakfasts etc. In the morning you have to queue to get your single cup of coffee from machines instead of a pot on the table. No tea or coffee making facilities in the room . On the positive side, the evening entertainment was very good, especially the Rock band and the Soul Brothers. It's nice to have a sea view when you eat your meals. The grounds are lush and green. Overall a nice holiday, the family were happy, you won't be disappointed, but it's not enough for us to return next year.

The hotel disappointed us. We really expected something different for the price we paid. It's quite run-down and poorly maintained. Nothing like the photos shown on the website. The only really good thing about it is the location next to a beautiful beach.