Folkestone (Channel Tunnel)

On arriving at 2.50, the older receptionist was not a happy, cheerful, helpful self, who barked at us, saying we could not get our room until 3 pm. Obviously having a bad day! Anyway, we registered our car so it wouldn't get towed off It seems everywhere is private land, so no free parking anywhere for anyone! The hotel was good, ample tea available, and in the pub across the way, they did a really good dinner. The breakfast was not as good as we had thought it would be.

Premier Inn at Folkstone ( Channel Tunnel) is friendly hotel with the usual expectations of Premier Inns. Unfortunately, it is looking a little lacklustre and in need of an update in decor terms. Also the hotel does not have Air Conditioning, just a portable fan. Given the hotel location and our seemingly increasing hot spells, Aircon would have been nice. Also injured my thumb on a tarten style chair where a staple or two were exposed on the left chair arm ( Room 215). This was reported to reception and notes, so feel sure it will be repaired. Bakehouse + Pub was very good, food quality and value, reasonable enough. Breakfast too provided a wide and comprehensive range, wish it was Yorkshire Tea though, not PG Tips. Car Parking was easy and free to guests and had evidence of CCTV. Couple of small niggles on behalf of our friends who were on the second floor at the front of the hotel and were awoken at 2.30am with people coming in and a small group talking loudly at around 4.00am. Zircon would at least mean the window could stay closed to reduce noise levels. We would stay again as on balance, we only observed small niggles overall. Finally, a huge vote of thanks to the Cleaning Lady for handing in my wife's handbag all Intact, hope she got the reward we left her.

Stayed here in June 2025 for 1 night before travelling into Europe and was expecting a great nights sleep as I’ve always had in a Premier Inn. Unfortunately it didn’t live up to expectation. The room was the normal Premier Inn standard which I’m happy with however, on one of the hottest days of the year, the room temperature was 27 degrees and no air conditioning. There was however a fan which was blowing warm air about the room. I asked reception if a room was available with working air conditioning to be told there was no air conditioning in any of the rooms. The pub attached for food was average at best. I’d eat before arriving and then elsewhere for breakfast. There is a Tesco 2 miles away if you need fuel or to get something to eat.

We were catching Le Shuttle early the next morning so a night at the Premier Inn Folkestone was the obvious choice. This appears a large and very busy Premier Inn. The room was ok, but we assumed the air conditioning was not working as the room had a powerful fan already in place. No mention or apology from the hotel though. It was a hot night in June and whilst the fan provided some cooling it was not really sufficient. The beds were comfortable and the room was adequate size, both typical of the Premier Inn chain. There is a large pub/restaurant attached, but as we hadn’t made a reservation we had to eat in the bar, which was just about acceptable. We did not have time for breakfast.

If you need a good night's sleep avoid unless you like sleeping in a sauna 26 degrees plus. Fans provided but needed ear plugs to drown out the noise. The only plus side was the close proximity to the channel tunnel and restaurant. Customer service could be a bit more helpful. No air con but can't open windows wide. Not advertised very clearly that rooms are without air con. Will definitely not stay again.

Very comfortable stay as you would expect from premier inn. we ate at the pub next to the hotel and had a wonderfull meal and drinks... special mention to chloe who looked after us with a smile and made sure we had a great visit ..well done chloe ...