Guest User
October 15, 2024
The hotel in in the heart of the Leas promenade, within walking distance of the town and harbour, Sunny Sands and coastal park. Although we were greeted by a very helpful member of staff the accommodation was very poor. In need of massive refurbishment (which admittedly was in progress when we booked in). The lift was broken. Our first impressions was that the decor was extremely black. The first room we were shown was shabby and unwelcoming, overlooking an unmade carpark, and an apartment block. For a modest sum we upgraded to a sea view room, it was much brighter and had a spectacular view of the sea and promenade. The room was adequate, but in major need of decoration with wallpaper drawn upon and torn, frieze coming away from the wall and paintwork in need of a lick of paint. The TV and table were damaged. Although clean, the bedding, including pillows were thin. The room had been separated by a dividing wall and we were regularly woken by the neighbouring guests moving around on a creaky floor and snoring! The carpet was worn by the window and the floor sloped-which was interesting! Housekeeping was almost non-existent. Just 2 towels on each of the days we were there. No cleaning of the room. We had to request an extra pillow, which never came, and more coffee and toilet rolls which we got ourselves from reception! The ensuite was very small but adequate. The toilet roll holder barely attached to the wall. The sink had no plug and the hot water was non existent. There seemed to be a leak somewhere as there was a pool of water by the toilet. There were complimentary soaps and sachets of body/hair wash for the first day only - thankfully we had taken our own. The bar had limited bottled/canned stock, no cellar. We were not offered breakfast as an extra, and it is fair to say there was no evidence of a restaurant although a Brasserie was advertised at the entrance.