The Grand Burstin Hotel

Basic

We are back into the realms of "owned by Brittania Hotels" meaning standards aren't the best. This time, the balcony door had no lock on it at all, meaning you could enter from the balconies. Had to push for the hotel to do a room change. The new heaters continue to be a challenge. Months on now, no instructions in the room, and no supplemental heating available. Yet again a queue at Reception of people complaining of how cold the rooms are. Walking in to a stone cold room on a winters day is not on. The excuse - they cost too much to run.

Very good value, room wasn’t great basic, but matched price.

I don’t like writing bad reviews but I have to for this one! The rooms have electric heating which you have to turn on when you go in which is fine but then it’s not a nice feeling to walk into a freezing hotel room in winter! Our room didn’t have hot water and as there is no phones in the rooms you have to go to the reception to report anything you need to. Staff was very polite to change our room as we were going to stay only a few hours to catch our ferry. They gave us room 664 which had hot water but the bed was just horrible, you can feel all the metals in your body, the carpet was sooo dirty we didn’t want to walk on it! I don’t know when was the last time it was hoovered and I’m sorry but the hallway was smelling like people have been peeing everywhere on the corridor!! Horrible smell. And avoid the small lift, it doesn’t work proper! It’s such a shame cause the hotel is in a great location but it’s too old and lacks love and care!

Good and peacefull

General cleanliness and repair of the hotel was below par. The rooms were also not very sound proofed so you can hear a lot of noise from inside and out of the building. Parking is £5 and wifi is additional unless in the communal areas.