Sokol Resort

This resort absolutely does not meet the 4* criteria, but is more like a 2* hostel. Really, I've never been to a worse resort. I would probably start with the fact that we arrived at night to a room where the air conditioning did not work. When I contacted the reception, they told me that it was necessary to keep the balcony door closed and the air conditioning would work. The door was closed, but it still didn't work. Most of the employees were Ukrainians and sometimes it was a serious problem to communicate in English. I don't think they were dressed appropriately for a four-star resort, and I'm not even talking about the behavior when they don't even know how to greet you. We ordered a paid shuttle bus from the reception to the town of Plakias - the hotel employees did the transportation, so they knew what group they were taking there and would take back. I had my three-year-old son with me, and a hotel employee sat down next to me with a freshly extinguished cigarette, which he continuously puffed on. There was smoke in the whole car, and I find this extremely inappropriate, even with a small child in mind. The next thing was the food. There were no name tags anywhere, what you eat, and I'm not even talking about allergens. When I once ate fish that I liked and I asked the waiters in English what kind of fish they were serving today, the answer was: "We don't serve fish today." I said: "This is fish." The young lady went to the kitchen, after two minutes she came back and answered me in English - "Yes, it's a fish!" So I ask: "Ok, what kind?" And she answers me in another language. With all due respect, all those waiters (mid 20s) were carrying cell phones in their back pockets, and this lady doesn't think to use google translate when she doesn't even know what she's serving? Another category was the resort itself - I would call it a resort suitable for beginners or advanced alcoholics, and I don't want to touch anyone. But apart from the swimming pool, there was no animation program or children's playground or any cultural activities. We lived right next to the reception with our three-year-old son, and there was an artificial lawn under our balcony. If they would rather create a small playground for children instead of leaving an empty space, it would be much more efficient than providing all inclusive with alcohol. However, there were many families with small children who would have appreciated it. The majority of the clientele were Ukrainians and here and there Russians. Some of them bottled the alcohol they had available at the bar - that's probably what the shame is about. The only positive was the beautiful beach with the gorgeous sea, which saves this entire resort. As for families with small children - we had a stroller with us, but we didn't use it even once (except for an optional trip to Chania), because there is practically nowhere to walk from the resort - there are stairs and a dirt road with large stones leading to the s