Kalypso Cretan Village Resort & Spa

It doesn’t happen often that we check out of a prepaid hotel before the check out date. Except for its nice pool this hotel is horror. Some staff (reception, pool bar, cleaning) try really hard but the owner has totally neglected to maintain the property. 1. First night we had a bathroom that was so gross we felt more dirty after using it. Not the fault of the cleaner if all ventilation is broken. 2. Second night we had another room but this time without air conditioning. 3. Restaurants are closed except on set buffet times. 4. Food is awful, we passed on it after trying it once. 5. When you discover their only redeeming feature, which is a beautiful natural cove, you can hardly find a place to sit as they sell cove access to every other tourist in town. So expect to fight with loud cliff jumping backpackers to keep your kids safe. 6. Even as a hotel guest you need to pay extra to occupy a hotel chair at the cove. 7. Staff argue when you ask for a beach towel. This is the 2nd hotel on this trip where the TripAdvisor reviews are clearly manipulated. This hotel needs to be closed for refurbishment.

Very poor service!! Waited for our checking almost an hour in a very heated reception. Not even a glass of water was offered. The room has an intense smell of mold and we could not change rooms. The surroundings are full of trash and broken umbrellas and sunbeds. Breakfast very unorganized and they don’t offer cold coffee until 10:45, which you will have to pay. The pool bar doesn't accept card but there is no sign or warning anywhere to see as this is probably illegal. Overall poor experience, I would not suggest this accommodation to anyone.

Well, where shall I start, I’m not one for leaving reviews, and one of the many that will only review something because I’m REALLY not happy, and after returning, I’m REALLY not happy. Rooms: very dated bathroom with shower over the WC, beds comfy and clean linen, no dryer on balcony that you would normally get in most hotels, cleaners did an ok job but surfaces not wiped. Food: very limited, and lukewarm at best, I think the menu rotation was every 4 days, but that was only to the main dishes, of which there were 4 choices at the most. Breakfast was much the same, with the same items on offer every day, and again lukewarm. Pizza oven and kebab grill in the dining area, which wasn’t used for the duration of my stay. Dining Area: pretty clean, although most of the time you had to retrieve your own cutlery, broken ceramic floor tiles to one area, lucky there weren’t any children walking without shoes. Huge wasp problem, which you can’t blame the hotel for, but they only had 2 wasp traps up that I saw. Pools: 3 pools containing sea water, obviously no one understood evaporation as the salt content had been condensed to a level to make it very unpleasant. Beds around the pools were broken, had no cushions or the cushions were filthy. Lower section next to the sea is owned by the hotel, but guests have to pay to use them, also very popular with non-guests clogging up the parking areas which are meant to be for guests only. I can’t say that my stay was an enjoyable experience, it wasn’t, I can’t say my stay was cheap, it was a mid-priced hotel, but not a mid-standard hotel, more of a very poor standard hotel.

Just returned from a lovely week's holiday at the Kalypso Cretan Village Resort and Spa. Whilst there are many positives, there are also a few negatives, but I would still give it 4* as it was a relaxing week. Firstly, I was really worried about going after reading all the awful reviews, but we honestly had a great time as a family and no real regrets. Positives - 3 swimming pools, which gave lots of choice for every day. The main pool was lively, and the pool bar served all-inclusive drinks throughout the day until 7 pm. The scenery is amazing with lots of nice walks available, if you are prepared for a bit of a hike. The beach area is stunning, with a lovely cove to have a swim in the sea. At the restaurant food was OK, some days were better than others, a good variety of drinks to go with breakfast, lunch and dinner, which are all included until 10pm. The staff were lovely and couldn't fault their service. When we asked for extra clean towels, they were provided by housekeeping immediately. Our room was cleaned daily and was spacious enough for 4 people. Evening entertainment was again limited, but we enjoyed the manager's drinks evening on Friday and Greek dancing on Saturday. A taxi to Plakias costs 8 euros and there is a great beach with some nice little shops, lovely bars and restaurants for variety. Negatives - This hotel is not a spa hotel. The all-inclusive package is limited and drinks at the main bar have to be paid for additionally; however, there is a discount of 40%. The beach bar is not included in the all-inclusive package and sun beds, drinks etc are extra - I dont think all of these things are made clear at the time of booking. My only real complaint would be the bathroom, we struggled each day with flooding after showers and it needs updating. In conclusion, we had a very nice relaxing week's stay at Kalypso, just be prepared that all-inclusive is limited and not what you automatically think it's going to be - take extra cash!

I spent two weeks at Kalypso and, believe me, it was the best vacation ever. The room was perfect, the sea absolutely amazing (!!!), and the resort itself was peaceful and had everything I could possibly need. There was a wide variety of delicious food, and the staff were always kind, helpful, and present whenever needed (Inna 🫶🏻). From the very first night, I felt completely at home. A special thanks goes to Eleni and her massages – amazing woman and her treatments were truly the best I’ve ever had. Love you all, Kalypso team! Grazie di cuore.. – Barbara

Im torn. The views are stunning but all inclusive does not mean all inclusive. The food is limited and ended up being quite expensive considering we choose all inclusive as we had limited fund. not all drinks are included in the all inclusive and no drinks after dinner available without paying. There are warm sandwiches for snacks and this is it and if you chose to go to there "beach area" you have to pay to sit down and also for drinks and food. The buffet is so limited and covered in wasps so makes it hard to get to. There is no air con so sweating while eating. Rooms and resort its self is quite run down broken sunbeds, decking, chairs, pool table pool filter, steps to the sunbeds and plastic stuff round the pool amoungs other things. Not like the pictures but was cleaned daily. Bed was to small for teenagers, toilet had little flies coming out of the drains. Air conditioning basically doesn't work, its old and run down. So very warm in rooms and if run it for to long you loss all power because it trips electrics Although out of their control their there is an extreme wasp/hornet problem. Staff are pleasant and polite but felts sorry for them as no air con on site so they are hot and over worked I won't visit again but I did try to make the most of it while we were there. Just needs some real love and attention to bring it back to life and to be honest the all inclusive is being miss sold. Its more like full board maybe even should be considered half board. So to break it down. Views are amazing but thats what you have paid for. Its run down, expensive and not really worth it. You can not get anywhere easily. Over an hour walk to a shop. Shop on site would not be able to buy food from and is only open 9 till 1 and 4 to 8. While we were there I didn't see one family or person happy with what you were getting. We looked it up and thought there was lots to do but there where no activities other than scuba diving but this was 109 pp and you had to have cash and there is no where to get cash out unless you get a taxi to the nearby town.. and nothing else. Took pictures of the damage but won't let me upload.