Mark Warner Phokaia Beach Resort

The rooms are luxurious, spacious, and comfortable with good air circulation. The staff provides exceptional service and ensures quick problem resolution. The hotel offers a delicious buffet breakfast and excellent facilities.

We're a family of four with 2 small kids (4 and 7) and we stayed here in the final week of the season and unfortunately we had a negative experience. The two main issues were the very loud noise from the bars which went on past 11pm and a boating event that took up around 80% of the beach area we were normally allowed access to but were blocked from. Noise - similar to quite a few reviews here, our room comfort suffered hugely due to loud music/karaoke/quizs that ran late into the night (past 11pm). Sadly our room (Superior Suite in the main hotel) was positioned above a very noisy bar. When we raised this with hotel management (separate from Mark Warner) they were rude and dismissive of our pleas, at one point suggesting that we should stop complaining and go to the bar with our young children (even though it was nearly 11pm and they were extremely tired and just wanted to sleep). Its worth noting that Mark Warner management don't live onsite so your best hope is a telephone call to them (which they say is accessible 24/7 but we were told on a couple of occasions by hotel staff that they were not contactable) or face to face the next day. When we did speak to Mark Warner management they were in some ways sympathetic but its seems powerless as the late night events carried on. On return The Head of Customer Services has also been similarly dismissive of our complaints to the point of saying he didn't believe there was a noise issue (despite a lot of reviews on here saying the same and many other guests agreeing with us). Boat event - On arrival we noticed the hotel was very busy (which was one of the reasons we were refused a room change to escape the noisy bar) and later it was confirmed, for the first time, that there would be a boat event taking place during our stay. This seemed fine enough until we discovered that all the boats were parked on the beach, leaving a fraction of the normally very wide beach available for guest use. The recording attached shows the impact of the event on the beach area. Mark Warner - One thing I didn't expect though was how Mark Warner deal with any issues like these. They say to mention any problems to their staff on site as soon as you can and then follow up when back home. We did this and followed their process but it seems to come to nothing, even being told by the Head of Customer Service that they don't believe us, which was shocking. At a complete loss really. We'd actually had to change the date of our holiday from earlier in the year due to a health concern (and had to pay an extra fee in the process as only superior rooms were available) and then to be told your concerns that you raise as part of their own process don't matter or worse still that they don't believe you is very disappointing. This was our first time with Mark Warner and we had high hopes but both the onsite issues and the way our complaints were handled have made us look to other companies in the future, there's plenty of better opti

We spent the last week of the season at this resort as a last minute break before winter here. Had we been told the National Turkish Sailing Event detailed below was taking place we would not have booked and I would suggest if you are thinking of booking this week next year, that you get MW to confirm either way if this is taking place again so you can make an informed decision to go or not. We do intend to return to this resort as it is beautiful and the sailing is good. Starting with the bad points, the Turkish National Sailing Championship teams and their boats were staying at the resort, approximately 200 people (25% adults 75% children (aged 8 upwards). The whole beach bay area was completely monopolised by them for the week. Then Saturday was their de-camp day and removal of all their boats and equipment. Not a peaceful, relaxing environment. They spread themselves and their kit all over the beach sunbeds leaving no room for the MW guests or their things whilst they were on the water! When they returned from their sailing they hosed their boats down not really bothered about other guests. Had we have known this event was taking place we would never have booked as we are beach people not, pool people. Some mornings they were gone by 11am and then others not until later in the day, so were hanging around! To be fair have to say the Turkish competitors were very well behaved. The main course choices of food at the resort were very, very disappointing. Very limited choices. The salad bar and the desserts were to the normal standard. Not a resort for food lovers. Be aware if you suffer breathing problems, the hotel uses very strong odour products in its public spaces. Good points, the hotel and grounds are beautiful. As it was chilly in the evenings they had the log burners lit making it very cosy and heaters in the restaurant. The spa manager and his team are great. The two sisters who did our treatments were outstandingly good, best we have ever had.