Guest User
July 23, 2024
Overall, nice hotel. Breakfast was excellent. I booked 2 nights through separate reservations and informed the clerk when I checked in. She said "no problem, we will keep you in your same room." The next day when we returned from our outing, the keys didn't work. I went to the front desk and the older African American lady said "of course they don't work, you were supposed to check out, then check back in" in a very demeaning manner. I told her that the lady that checked me in didn't say we had to check out and check back in, but she acted like I had done something wrong. I told her that if I would have been asked to do this, I certainly would have, but that you can't expect guest to just know this kind of thing.