Tru by Hilton Florida City

I am a Hilton Honors member, and usually stay in Hilton properties when I travel. I had never stayed in a Tru property before this one, and was very disappointed. My selected room was not honored, the WiFi never worked (2 days), there was no guest laundry room (and the one at a next door sister property was broken), the room was extremely small, and although the employees were friendly, there was not much concern or urgency in rectifying anything. I would definitely not stay here again.

Floor was dirty and felt like it was coated in furniture polish or something. Very slippery. Staff is not empowered to handle customer service. Then general manager apparently covers this as well and the neighboring property. Seems like all of the front desk staff is young and has no experience. When you check in you have to request daily service and extra towel sets daily. They won’t service your room otherwise. When we asked about what to do with the dirty towels and trash we were told by staff to just put it out in the hallway. This does not sound safe but more like a hazard in the event of an evacuation as well as attracting un wanted infestation of Florida roaches.

Everyone is friendly and accommodating. My room was changed from what I had picked for check-in but they kept it close to where I had originally booked. Breakfast was good, beds comfy. Easy to find and convenient. Be sure to sign up for Hilton honors account- they’re getting better and more creative with their rewards.