Guest User
July 22, 2024
The front desk of this hotel is very poor and the attitude is very arrogant. I have two duplicate orders. I coordinated with the platform company and they said I could get a refund, but the hotel refused. One moment this person said they would wait to coordinate with the platform company, and the next moment another manager said they would bear all the costs. It's ridiculous and the attitude is very arrogant. The swimming pool is also poorly managed. The service and management of the room are completely inconsistent with that of a five-star hotel. Families with children should be cautious. Finally, when I checked out, I was told that additional personnel fees would be charged, and it was not explained clearly before I checked in.
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