Guest User
March 4, 2025
I can't recommend this hotel at all. Even when it was time to check in, they insisted that we wait because they were going to check the room for cleaning. I was the only one who was made to wait while other people were checking in one after the other. They continued to ignore me and treated me badly. They didn't even apologize for making me wait. In the end, I was given a room where the toilet wouldn't flush! Is this a 5-star hotel? The amenities had 5 stars printed on them, and I laughed every time I saw them. The hotel is located in a location where you can walk to Valletta, but there are more than 60 steps, and then you have to walk up a slope. Elderly people have to hold onto the handrail to go up and down the stairs, which looked like a lot of work. It was so different from other 5-star hotels in Malta that I regretted why I booked here.
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