Absolutely terrible experience
Book a real hotel if you want any peace! No reception or staff, will get your booking wrong then send you rude messages on WhatsApp.
Got our booking wrong and gave us only one bed when we clearly booked two. Gave us a terrible offer for one of us to use a bed in another room but with a list of unreasonable rules, like that they couldn’t bring any belongings, which we still tried to follow. This was also after one of us had been forced to sleep a night under a bath towel.
The host only communicates through grammatically incorrect messages on WhatsApp which is why we had misunderstood an aspect of the rules and slept in the wrong bed. While we are trying to enjoy our day at a museum we start receiving distressing and very rude messages from the host accusing us of taking advantage of the situation which was only bad for us.
Even after I apologise he keeps berating me in rude messages and refuses to give us a second duvet or sheet. He blames everything on us for booking the wrong room and then taking advantage of his offer.
More details in my review on Google, I strongly advise against this hotel.
The experience ruined our holiday in Florence!