Hotel Indigo Florence, an IHG Hotel Reviews

Response from Property: Dear Guest, Thank you for your review and for highlighting our convenient location near the train station. We’re glad that the quietness of the area was to your liking. We sincerely apologize for the inconsistencies in service that you experienced, such as the unclean balcony and the tea bags not being replaced. This is certainly not the standard we strive to uphold, and we will address these issues with our housekeeping team to ensure they do not occur again. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience at Hotel Indigo Florence. It's great to know that you appreciated the cleanliness, the superb breakfast, and our special Valentine's dinner offer.Your kind words mean a lot to us, and we are so happy you enjoyed your stay. We look forward to welcoming you back for another fabulous visit!Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you so much for your fantastic review! We’re thrilled to hear that our location, just a short walk from the train station and close to all the main attractions, was perfect for your stay in Florence. It’s wonderful to know that you found the hotel to be like brand new, and that the room size, as well as the service provided by our friendly staff, met your expectations. We’re so happy you’re pleased with your choice, and we look forward to welcoming you back for another memorable stay!Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you for sharing your feedback. We're glad to hear that your overall experience was positive. We do apologize for the inconvenience caused by the sound isolation, and we understand how important it is for our guests to enjoy a peaceful stay.Please know that we will review this matter and work on improving soundproofing in the future to ensure a more comfortable experience. We appreciate your comments and hope to welcome you back soon.Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,thank you for choosing Hotel Indigo Florence! We're delighted to hear about your convenient stay near the train station - perfect for rolling in with luggage! And how lucky to have a fantastic Indian restaurant, Haveli, right next door. We're glad you enjoyed a delicious change of pace during your Italian adventure.Sincerely,The Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,delighted you enjoyed your stay! Perfect location, friendly staff, clean room - that's what we strive for. Thank you for choosing Hotel Indigo Florence.Sincerely,The Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Alfred GA,Thank you for your wonderful feedback! We’re thrilled to hear that you were impressed with the design of the room and found it spacious and very clean. We’re also happy that you enjoyed the complimentary minibar and the thoughtful gifts provided to our guests. It’s great to know that our convenient location, just 10 minutes from the town, and the available parking made your stay even more enjoyable.We look forward to welcoming you again in the future. Please feel free to contact us if you need any assistance.Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear that you found our location convenient and within walking distance to the train station. It’s always great to know that our guests enjoy the ease of getting around. We hope to welcome you back for another enjoyable stay in the future!Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you for your feedback! We are sorry to hear that the size of the room and bathroom did not fully meet your expectations. Our team is constantly working to improve the comfort of our accommodations, and we appreciate your comments. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Abdulaziz,Thank you for your feedback! We’re glad to hear that you enjoyed our location and overall experience at the hotel. However, we apologize that the furniture did not meet your expectations. We are constantly working on improving our facilities and will take your comments into consideration for future updates. We hope to welcome you back for an even better stay in the future!Best regards,Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hotel Indigo Florence. We are delighted to hear that you enjoyed our convenient location, brilliant breakfast, and well-equipped rooms. It is wonderful to know that these aspects of your stay met your expectations.We sincerely apologize for the inconvenience you experienced with mosquitoes. Your comfort and satisfaction are our top priorities, and we understand how this issue could have affected your stay. We are currently investigating how the mosquitoes may have entered your room, whether through the balcony or during cleaning, to ensure this does not happen in the future.Our team is committed to maintaining the highest standards of cleanliness and comfort, and we will take the necessary steps to improve this situation promptly. We appreciate your understanding and patience as we work on this matter.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Hotel Indigo Florence soon, ensuring a flawless and enjoyable experience for you.Warm regards,The Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,We aim for perfection, and it sounds like we hit the mark! Thank you for appreciating the clean, comfortable room with a touch of luxury, the fantastic breakfast, and our unbeatable location. We're thrilled you enjoyed exploring Florence from Hotel Indigo.Sincerely,The Guest Relations TeamHotel Indigo Florence

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear that overall, you were satisfied with your stay. We apologize for the issue you experienced with the smell in the room. Please rest assured that we will address this matter promptly to ensure a more comfortable experience for all our guests.We hope to have the pleasure of welcoming you again in the future. Please don’t hesitate to contact us if you have any further concerns or need assistance.Best regards,Guest Relations TeamHotel Indigo Florence