Baymont by Wyndham Florence

Arrived at 6:00 PM and was told there was no cable tv in the room. Was told that the internet and smart tv in the room worked. We agreed to stay per our reservation. Clerk went to check on room, after one hour , were given key to room. Went to room , could not get into room. We returned to desk,returned key and left to a near buy hotel. Hotel lobby dirty and very messy. Outside hotel was unclean and hotel seam to be home to transient people who were hanging around outside. We loss our rewards points and payment used to book hotel, but it was better than risking our life and belongs. Hotel did not mention problems when we pre checked in via the email received from them. Clerk tried to get manager who was staying at hotel to come to the desk to take care of the problem. Clerk talked several times to manager,but she never came to desk. Clerk never checked her computer for our reservation, just told her manager the confirmation number we provided her. Clerk was very nice, but not able to do much.

I selected this hotel because it stated that it was pet friendly. It is the grossest place that I have ever attempted to stay at. There is a no smoking sign on the door, but the room smells like smoke and there are burn marks in the bedding. The bathroom had hair in the shower from the last person that had stayed there. The faucets leaked. The smoke detector was missing with wires hanging from the ceiling. Simply walking to the room passed us by other rooms with garbage and bedding laying outside. There were people lurking around the hotel as if it was a pay by the hour location. I returned my keys and left to find a safer and cleaner place to sleep for the night.